At a Glance
- Tasks: Welcome guests, manage seating, and ensure a memorable experience at our vibrant airport bar.
- Company: Join the iconic Fortnum & Mason, known for exceptional hospitality and a welcoming atmosphere.
- Benefits: Competitive pay, bonuses, discounts, extra holiday, and career growth opportunities.
- Other info: Inclusive workplace with recognition for outstanding contributions and diverse career pathways.
- Why this job: Be the first smile guests see and create unforgettable moments before their journeys.
- Qualifications: Experience in high-end hospitality, excellent communication skills, and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Fortnum & Mason Bar offers travellers a welcoming space to relax and unwind before their journey. Serving a carefully curated selection of wines, champagnes, cocktails, spirits, and light dining options, the Bar showcases Fortnum's renowned hospitality in a vibrant airport setting. Whether guests are celebrating the start of a special trip or enjoying a moment of calm before departure, we strive to deliver an exceptional experience with every visit.
Fortnum & Mason are currently looking for a Host to join our Terminal 5 Bar team. This is a pivotal front-of-house role, responsible for creating a warm and memorable first impression for our guests. You will welcome customers, manage seating and reservations, coordinate guest flow, and work closely with the wider team to ensure every guest receives the outstanding service and hospitality that Fortnum & Mason is known for.
All offers are subject to successful completion of Heathrow Airport security screening and a 5-year referencing check.
Key Accountabilities:- Maintain a high customer focus and convey this attitude to all team members.
- Ensure that all standards of service are met.
- First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.
- Reservation bookkeeper, ensuring organized and accurate records of customers.
- Strive for customer satisfaction by meeting all personal and special requests of guests.
Fortnum & Mason expect the successful candidate to have the following skills and experience:
- Experience as a successful Host/Hostess within Afternoon Tea or high-end restaurant.
- Excellent Microsoft Office skills.
- Excellent communication skills.
- Passionate about customer service and hospitality industry.
- Be really resilient and be able to manage up.
- Excellent diary management.
- An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times.
- Competitive hourly rate + paid overtime.
- Discretionary annual bonus (up to 5% of salary).
- Up to 40% store and restaurant discounts.
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off.
- Matched pension scheme and career development opportunities.
- Great pathways for career development and progression, with opportunities to grow within Fortnum & Mason’s diverse and dynamic business.
- Additional annual leave and incredible gifts once you’ve been with us for 5 years.
Fortnum & Mason are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Host/Hostess in Hounslow employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host/Hostess in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heathrow Employment & Skills Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heathrow Employment & Skills Academy
Don't be shy about reaching out to Heathrow Employment & Skills Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host/Hostess in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heathrow Employment & Skills Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
