At a Glance
- Tasks: Deliver outstanding customer service and drive sales in a dynamic airport environment.
- Company: Join World Duty Free, a leading global travel retailer with a vibrant team culture.
- Benefits: Enjoy perks like uniform allowance, childcare vouchers, and a health cash plan.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
- Why this job: Be part of an exciting retail experience at Heathrow and develop your career.
- Qualifications: Passion for service, excellent communication skills, and a flexible, team-oriented attitude.
The predicted salary is between 22000 - 26000 € per year.
World Duty Free are seeking enthusiastic, energetic and passionate Customer Service Assistants to join its team at Heathrow. As a Customer Service Assistant, you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within World Duty Free Airport stores. Working within a team of customer-facing and operational support colleagues, you will be based in a security-controlled environment within Heathrow airport. World Duty Free shops operate 365 days a year, some operate 24 hours a day, therefore there are a variety of shift patterns.
As Customer Service Assistant, your key responsibilities include:
- Delivering an individualised world-class service experience for every customer
- Maximising sales opportunities using world-class service skills and knowledge of products and promotions
- Demonstrating positive personal behaviours and a can-do attitude
- Working independently or as part of a team to achieve operational standards across the store
Career development, and multiple perks and benefits are available with this role, including uniform allowance, childcare vouchers and a health cash plan.
The ideal candidate for this role will be self-motivated with a passion for providing exceptional service. In addition, you will have the following skills and experience:
- Be able to understand how your role contributes to the success of the business
- Be flexible, adaptable and enjoy working in a team
- Have the ability to interact and communicate with a variety of cultures
- Role model enthusiasm and professionalism
- Have excellent interpersonal skills with a good ability of spoken English
- Enjoy a fast-paced and high turnover retail environment
- Having relevant product knowledge
- Being committed to your own development
World Duty Free is an Avolta company. Avolta is a leading global travel retailer operating around 2,200 duty-free and duty-paid shops in airports, cruise lines, seaports, railway stations and downtown tourist areas. The Company operates in more than 60 countries on all five continents. World Duty Free’s core business is tax and duty-free shopping and its proposition covers the complete spectrum of airport shopping including Beauty, Wines & Spirits, Food & Confectionery, Tobacco, Sunglasses, Watches & Jewellery and souvenirs.
Customer Service Assistant in Hounslow employer: Heathrow Employment & Skills Academy
World Duty Free is an exceptional employer, offering a dynamic work environment at Heathrow Airport where customer service excellence is at the forefront. With a strong focus on employee development, flexible shift patterns, and a range of benefits including uniform allowance and health cash plans, team members are empowered to thrive in their roles while enjoying the unique atmosphere of a bustling airport retail setting.
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Hounslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on World Duty Free. Understand their products and values so you can show how you fit into their team. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for providing exceptional service.
✨Tip Number 3
Dress the part! Since you’ll be working in a professional environment at Heathrow, make sure you present yourself well. A smart appearance shows that you take the opportunity seriously and are ready to represent World Duty Free.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it online. This way, you’ll be in the best position to get noticed by our hiring team and land that Customer Service Assistant role!
We think you need these skills to ace Customer Service Assistant in Hounslow
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to deliver that world-class service we pride ourselves on.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand how their role contributes to our success at World Duty Free!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to maintain professionalism in your writing. Use clear language and good grammar to reflect the excellent interpersonal skills we’re looking for in a Customer Service Assistant.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Heathrow.
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Know Your Products
Before the interview, take some time to research the products and promotions that World Duty Free offers. Being knowledgeable about their range will not only impress your interviewers but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to meet a customer's needs. This will demonstrate your ability to provide the world-class service they’re looking for.
✨Emphasise Teamwork and Flexibility
Since the role involves working in a team and adapting to various shift patterns, be ready to discuss your experiences in collaborative environments. Share how you’ve successfully worked with diverse teams and adapted to changing circumstances.
✨Exude Enthusiasm and Professionalism
During the interview, let your passion for customer service shine through. Smile, maintain eye contact, and engage with your interviewers. Showing a positive attitude and professionalism will leave a lasting impression and align with the company’s values.
