At a Glance
- Tasks: Lead the shop floor, drive sales, and deliver exceptional customer service.
- Company: Join the iconic Fortnum & Mason team at Heathrow Terminal 2.
- Benefits: Competitive pay, generous discounts, extra holiday, and career development.
- Other info: Inclusive environment with opportunities for growth and recognition.
- Why this job: Be part of an exciting store launch and make a real impact.
- Qualifications: Retail or hospitality experience with strong leadership and communication skills.
Fortnum & Mason are looking for a passionate and motivated Assistant Store Manager to join the opening team of our newest Fortnum & Mason store in Heathrow Terminal 2. This is a unique opportunity to be part of an exciting launch, delivering exceptional service to an international audience in a fast-paced, high-profile environment.
Supporting the Store and Deputy Store Manager, you will play a key role in leading the shop floor, driving sales, and ensuring outstanding standards across all areas of the store.
What You'll Be Doing:
- Support the Store and Deputy Manager in supervising and motivating the team on the shop floor.
- Deliver excellent customer service and ensure Fortnum & Mason’s brand standards are consistently met.
- Drive sales through product knowledge, upselling, and strong floor leadership.
- Assist with daily operations including stock replenishment, merchandising, and cash handling.
- Help onboard, train, and support new team members.
- Ensure compliance with company policies, health & safety, and Heathrow operational requirements.
About You
What We Are Looking For:
- Experience in a supervisory or senior sales role within retail or hospitality.
- A passion for delivering exceptional customer service.
- Strong communication and team leadership skills.
- Commercial awareness with the ability to drive sales performance.
- Highly organised and adaptable in a fast-paced environment.
- Flexible to work shifts, including early mornings, evenings, weekends, and bank holidays.
- Experience in travel retail or high-volume environments is advantageous.
Please note: Appointment is subject to satisfactory references and pre-employment checks (5 years). Due to the security requirements of working at Heathrow Airport, additional screening will be required.
Why Work For Us:
- Competitive hourly rate + paid overtime.
- Up to 40% store and restaurant discounts.
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off.
- Matched pension scheme and career development opportunities.
- Annual staff party and incredible gifts after 5 years.
About The Company
Fortnum & Mason sells the world’s finest products from its famous stores. The prestigious brand’s success over the past three centuries is based on an ongoing commitment to deliver world-class standards of customer service combined with a sense of pleasure every day. They are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Store Manager in Hounslow employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
