Assistant Manager - Front of House in Hounslow

The Fortnum's Bar at Heathrow Terminals 5 and 3 is a showcase of the Fortnum & Mason brand, offering travellers exceptional food, world-class Champagne, and renowned service in a unique airport setting

As Assistant Manager, you will support the General Manager in leading all aspects of the operation, ensuring outstanding guest experiences, strong team performance, and consistently high standards across the venue. Leading from the front, you will inspire and develop your team, drive operational excellence, and act as an ambassador for the Fortnum & Mason brand

You will be responsible for supporting the day-to-day operation of the business, delivering commercial targets, maintaining exceptional service standards, and creating a positive and engaging environment for both guests and colleagues. This is an exciting opportunity for an experienced hospitality professional who thrives in a fast-paced, customer-focused environment and is passionate about luxury hospitality

Key Responsibilities

• Support the day-to-day operation of the Heathrow business, ensuring exceptional guest experiences
• Lead shifts effectively, ensuring smooth service delivery and operational performance
• Maintain high standards of food quality, service, presentation, cleanliness, and compliance
• Support the achievement of sales, profitability, labour, and cost control targets
• Assist with stock management, forecasting, and monitoring business performance
• Coach, motivate, and develop team members to achieve exceptional performance
• Support recruitment, onboarding, training, and succession planning activities
• Handle guest feedback professionally and resolve issues promptly
• Ensure compliance with food safety, health & safety, and company policies
• Drive a culture of hospitality, accountability, teamwork, and continuous improvement

You are an experienced hospitality leader with a passion for delivering exceptional customer experiences and developing high-performing teams. You enjoy working in a fast-paced environment and have the confidence to lead from the front while maintaining the highest standards of service and operational excellence

You'll bring:

• Proven experience as an Assistant Manager, Supervisor, Team Leader, or similar leadership role within hospitality, restaurants, retail, or airport operations
• Strong commercial awareness and understanding of sales, profitability, and operational performance drivers
• Experience coaching, leading, and developing teams to achieve their full potential
• Excellent communication and stakeholder management skills
• Strong organisational, problem-solving, and decision-making abilities
• A sound understanding of food safety, compliance, and health & safety requirements
• The ability to perform effectively under pressure in a high-volume environment
• A passion for luxury hospitality and delivering world-class guest experiences

Fortnum & Mason sells the world’s finest products from its famous stores. The prestigious brand’s success over the past three centuries is based on an ongoing commitment to deliver world-class standards of customer service combined with a sense of pleasure every day

They are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. They respect and embrace each other’s differences, to create a truly inclusive environment

In the last year alone, their people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards