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- Tasks: Lead and manage operations at Heathrow Airport, ensuring high-quality service delivery.
- Company: Dynamic aviation service provider with a focus on operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Make a significant impact in the aviation industry while leading a diverse team.
- Qualifications: Proven senior management experience in aviation or regulated services required.
- Other info: Join a culture of continuous improvement and innovation.
The predicted salary is between 48000 - 72000 £ per year.
The General Manager is responsible for the effective, compliant and profitable operation of the PRS service at Heathrow Airport. The role ensures the delivery of a professional, high-quality service that meets and exceeds the requirements set out in the Contract / Service Level Agreement (SLA) agreed with the client.
The role holds full accountability for planning and allocation, HR and vetting, training and development, continuous improvement and innovation, safety, auditing, compliance and financial performance, while driving operational excellence and supporting business growth opportunities.
KEY RESPONSIBILITIES- Operational Leadership, Planning & Allocation
- Lead the delivery of PRS shared services function, ensuring sufficient staffing levels to meet demand, service levels, KPIs and contractual requirements are met or exceeded.
- Ensure effective short-, medium- and long-term planning and allocation of resources aligned to demand, productivity and budget.
- Act as the senior operational point of contact with the client, maintaining professional and effective day-to-day relationships.
- Maintain site logbooks and ensure all operational documentation is accurate, current and audit-ready.
- Manage third-party resources operating on behalf of the business.
- Financial Management
- P&L accountability for the front-line staff and shared service costs associated with the contract.
- Deliver budgetary targets, financial forecasts and margin improvement plans.
- Monitor expenditure and income against plan, ensuring effective cost control.
- Ensure accurate submission of wage sheets and that staff are paid correctly and on time.
- Ensure completed works are invoiced promptly and accurately.
- Support tender preparation and commercial submissions as required.
- HR, Vetting & Industrial Relations
- Overall responsibility for HR management, ensuring compliance with company policy and employment legislation.
- Oversee recruitment, selection, onboarding and security vetting, ensuring all regulatory and right-to-work requirements are completed prior to deployment.
- Ensure employment records are accurate, current and compliant.
- Lead performance management, appraisals and succession planning.
- Ensure disciplinary and grievance procedures are applied consistently and fairly.
- Lead industrial relations activity, including engagement with Trade Unions and pay negotiations where applicable.
- Training & Development
- Ensure all staff receive appropriate induction, recurrent and role-specific training.
- Ensure staff are competent and trained in the duties for which they are employed.
- Maintain training records and compliance matrices to audit standard.
- Support the development of future leaders through coaching and structured development plans.
- Safety, Compliance & Auditing
- Overall accountability for Health & Safety team, ensuring compliance with statutory, contractual and airport-specific requirements.
- Ensure Health & Safety procedures are embedded and practised by all employees.
- Lead incident investigations, root cause analysis and corrective actions.
- Conduct and oversee monthly safety, quality and compliance audits.
- Ensure all non-conformances are addressed promptly and effectively.
- Implement and maintain Quality Management Systems and continuous compliance monitoring.
- Continuous Improvement (CI) & Innovation
- Drive a culture of continuous improvement and innovation across the operation.
- Identify and implement improvements in service delivery, productivity, safety, quality and customer experience.
- Use performance data, audits and customer feedback to inform and develop specific improvement plans.
- Promote innovative working practices and efficiency improvements.
- Administration & Reporting
- Produce monthly operational, financial, safety and performance reports.
- Attend internal and client meetings as required.
- Respond to customer queries professionally, both verbally and in writing.
- Undertake investigations as requested by senior management.
REQUIRED SKILLS AND EXPERIENCE
- Proven senior management experience within PRS, aviation, or a regulated service environment.
- Strong leadership capability with experience managing large, multi-skilled workforces.
- Sound commercial acumen with P&L responsibility.
- Strong planning, organisational and decision-making skills.
- Excellent communication and stakeholder management skills.
- Competent IT skills including Microsoft Excel, Word and PowerPoint.
- Previous experience of primarily working in a similar role is desirable.
- A minimum of 2 years of General Manager experience with Aviation or 5 years’ General Manager experience in Transport & Logistics.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years of reference information.
- Must hold a full UK driving license.
QUALIFICATIONS
- NEBOSH / IOSH qualification (or equivalent).
- Demonstrable experience in Health & Safety management and auditing.
- Experience of HR management and industrial relations.
- Aviation sector experience desirable.
General Manager in Feltham employer: Heathrow Employment & Skills Academy
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Feltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation and PRS sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. Practise common interview questions and think of examples that showcase your leadership and operational skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight your past successes in managing teams and improving operations. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace General Manager in Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your relevant experience in PRS, aviation, or regulated environments, and showcase your leadership skills. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your P&L responsibility and your ability to manage large teams effectively.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to highlight your experience with health and safety regulations, HR management, and auditing. We’re looking for someone who can ensure our operations meet all necessary standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on P&L statements and be ready to discuss how you've managed budgets in the past. Prepare specific examples of how you've improved margins or controlled costs.
✨Showcase Your Leadership Style
Leadership is key for this role. Think about your management style and how it aligns with the company's values. Be prepared to share stories that highlight your experience in leading large teams, managing performance, and fostering a positive work environment.
✨Prepare for Compliance Questions
Given the focus on safety and compliance, expect questions about your experience with Health & Safety regulations. Familiarise yourself with relevant legislation and be ready to discuss how you've ensured compliance in previous roles.
✨Engage with Client Relationships
This role involves maintaining effective relationships with clients. Prepare to discuss how you've successfully managed client expectations and resolved issues in the past. Highlight your communication skills and any experience you have in stakeholder management.
