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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join the iconic Tom Ford brand in a dynamic retail environment.
- Benefits: Competitive pay, career development, and a vibrant team culture.
- Why this job: Make a real impact by coaching and mentoring your team in cosmetics.
- Qualifications: Proven leadership and retail experience, especially in cosmetics.
- Other info: Fast-paced environment with opportunities for growth and creativity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Tom Ford are seeking an inspirational and energetic Counter Manager to play a leading role in the success of the store/counter to lead, coach and develop their team of Specialists to achieve all sales, customer service and operational targets. You will be accountable for everyone on the team ensuring Specialists understand their roles and expectations.
As a Counter Manager your responsibilities will include:
- Analysing business in advance to be aware of “challenging” business areas
- Monitoring business results to recognise areas of opportunity and growth to build and impact on overall business
- Managing store budgets, highlighting any variances to budget to appropriate personnel
- Oversee stock control, ensuring all lines are stocked at correct levels and report/resolve any shortages
- Set goals and objectives, monitor performance, and follow up
- Communicate effectively with in-store management, Account Coordinator and the team
- Run informative and motivational team meetings to reinforce all educational information received from the company with the team
About You
The ideal candidate will have proven leadership experience, as well as previous retail experience preferably within cosmetics, you will also have the following:
- The ability to provide inspirational, authentic and personalized customer service
- A proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Previous experience with retail point-of-sale software, completing reports, meeting deadlines
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Lead by example, maintaining high standards of grooming, merchandising and housekeeping
Counter Manager in Feltham employer: Heathrow Employment & Skills Academy
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager in Feltham
✨Tip Number 1
Get to know the company inside out! Research Tom Ford's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your leadership experience and retail skills align with what they’re looking for in a Counter Manager.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips or even put in a good word for you. Plus, it shows you’re genuinely interested in the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Counter Manager in Feltham
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that demonstrate your ability to coach and mentor others.
Be Specific About Your Retail Experience: When detailing your retail background, focus on your experience in cosmetics if you have it. Mention any relevant roles where you managed inventory or handled cash reconciliation, as these are key for us at Tom Ford.
Demonstrate Your Customer Service Skills: We’re all about providing exceptional customer service, so make sure to include examples of how you've delivered personalised service in previous roles. Show us how you’ve gone above and beyond to meet customer needs!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Know Your Numbers
Before the interview, brush up on your understanding of retail metrics. Be ready to discuss how you've previously analysed business performance and identified areas for growth. This shows you’re not just a people manager but also someone who understands the numbers behind the success.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience. Think about times when you’ve coached or mentored team members to achieve targets. Use specific stories that demonstrate your ability to inspire and motivate others, as this is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Tom Ford’s brand values and product offerings. Being able to speak passionately about the brand during your interview will show that you’re genuinely interested and that you understand what it means to provide personalised customer service in line with their ethos.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, sales strategies, or how success is measured in the role. It shows you’re engaged and thinking critically about how you can contribute to the team.
