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- Tasks: Assist passengers from arrival to check-in, ensuring a smooth airport experience.
- Company: Join DNATA, a leading name in the aviation industry at Heathrow.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and personal growth.
- Why this job: Perfect for Mandarin speakers who love meeting new people and thrive in fast-paced settings.
- Qualifications: Previous customer service experience and fluency in Mandarin and English required.
- Other info: Flexible shift patterns and a chance to be part of a prestigious airline journey.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Agent – Mandarin Speaker, Feltham
Client:
Heathrow Employment & Skills Academy
Location:
Feltham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f6c40e7336ff
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
About The Role
DNATA is looking to recruit courteous and driven Customer Service Agents to join their team at Heathrow. As a Customer Service Agent, you will be part of a team responsible for ensuring that passengers of their airline experience a prestige journey through the airport. This includes assisting from the passengers\’ arrival to the airline check-in desk, checking passports and visa documents, monitoring baggage weights, applying baggage charges, and delivering excellent customer service at all times. Your role will also involve meeting flight arrivals, dealing with disrupted passengers and delays, and ensuring passengers are boarded safely onto their aircraft for departure.
About You
Do you speak Mandarin and love traveling and meeting new people? Are you seeking a dynamic and rewarding career in the aviation industry? If yes, then we have an amazing opportunity for you. The ideal candidate will have previous experience in customer service, preferably in a customer-facing role, and a good working knowledge of various check-in systems is desirable.
- Excellent communication skills
- Courteous, patient, and understanding
- Flexible and innovative
- Basic computer skills
- Security aware
- Fluent spoken and written Mandarin
- Fluent spoken and written English
- Flexible approach to working shift patterns
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Customer Service Agent - Mandarin Speaker employer: Heathrow Employment & Skills Academy
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Mandarin Speaker
✨Tip Number 1
Familiarise yourself with the aviation industry and customer service best practices. Understanding the specific challenges faced by airlines and how to address them will give you an edge during interviews.
✨Tip Number 2
Brush up on your Mandarin and English communication skills. Since fluency in both languages is crucial for this role, consider practicing common customer service scenarios in both languages to demonstrate your proficiency.
✨Tip Number 3
Network with current or former employees of DNATA or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Customer service roles in aviation often require working irregular hours, so showing your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent - Mandarin Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a face-to-face role. Emphasise your language skills in Mandarin and English, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the aviation industry. Mention specific experiences where you demonstrated excellent communication skills and problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as flexibility in working hours, basic computer skills, and your ability to handle stressful situations with patience and understanding.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in customer service roles.
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Showcase Your Language Skills
Since the role requires fluency in Mandarin and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss any previous customer service roles you've held, especially those that involved face-to-face interaction. Share specific examples of how you handled difficult situations or provided exceptional service to customers.
✨Familiarise Yourself with the Aviation Industry
Research DNATA and the aviation industry as a whole. Understanding the company's values and the challenges faced in airport operations will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
