At a Glance
- Tasks: Lead a passionate team to deliver amazing brand experiences at Superdry.
- Company: Join the iconic Superdry brand at Heathrow Airport.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Work in a fast-paced environment with a supportive team culture.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Retail and supervisory experience with a passion for fashion.
The predicted salary is between 21150 - 25850 £ per year.
Superdry are seeking a passionate and enthusiastic Brand Lead (Supervisor) to join their team at Heathrow! Are you passionate about delivering amazing experiences for consumers and your team? Superdry Brand Leads have their own style and are genuine ambassadors of Superdry. They are experts in delivering an amazing brand experience for their local consumers as well as supporting their team and leaders. Brand Leads always drive excellence and go above and beyond to exceed both store and personal goals.
Key responsibilities
- Be a brand ambassador by role modelling our behaviours, values and style
- Put values and consumers at the heart of everything you do
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience
- Be a positive role model for others, building trust through collaboration and open and honest communication
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise
- Support and motivate your teammates to deliver amazing levels of service
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing
- Become an expert in our style choices and bring these to life for our consumers
- Embrace the Superdry culture and take every opportunity to share this with your colleagues
- Support with key compliance tasks where needed including loss prevention and health and safety
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them
- Hold keys for the store and take responsibility for opening and closing, including cash handling
About You
The ideal candidate for this role will have a passion, energy and enthusiasm for the brand. In addition, you will have the following skills and experience:
- Strong retail and supervisory experience
- Thrives in challenging and fast paced environments
- Act as a positive role model for others and share your passion to positively influence your team
- Loves to learn and has a willingness to build skills through experience and challenges
- Enjoys collaborating with people and working in a team to get results as well as lone working
- Organised, and uses time purposefully/effectively
- Confident at taking ownership for tasks and goals
- A creative thinker, always searching for the best possible solution in every situation
- Experienced Supervisor in sales and operations in store
About The Company
Superdry is an internationally recognised fashion brand known for combining British style with vintage Americana influences and Japanese-inspired design. Famous for its premium-quality products, distinctive graphics and innovative collections, Superdry serves customers across more than 500 locations worldwide. At Heathrow Airport, colleagues have the opportunity to represent this iconic global brand, delivering exceptional customer service to millions of passengers from around the world.
Brand Lead (Supervisor) employer: Heathrow Employment & Skills Academy
Heathrow is an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. As a Customer Host, you'll enjoy opportunities for personal growth and development while being part of a team that values collaboration and innovation in one of the world's most iconic travel hubs. With a commitment to employee well-being and a focus on sustainability, working at Heathrow means contributing to a community that shapes the future of travel.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Lead (Supervisor)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Heathrow Employment & Skills Academy, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Heathrow Employment & Skills Academy!
We think you need these skills to ace Brand Lead (Supervisor)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Heathrow Employment & Skills Academy, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Heathrow Employment & Skills Academy and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Heathrow Employment & Skills Academy that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
