At a Glance
- Tasks: Craft and serve high-quality beverages while providing exceptional customer service.
- Company: Join BaxterStorey, a leading hospitality company with a focus on development and inclusion.
- Benefits: Flexible hours, extensive training, and opportunities for career progression.
- Other info: Endless opportunities for growth with over 500 courses available.
- Why this job: Be the face of 5-star service in the British Airways Lounges at Heathrow.
- Qualifications: Passion for bar service, teamwork skills, and some experience in food service preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence.
Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Description:
- As a Bartender, you will be responsible for crafting and serving high-quality beverages to our customers while providing exceptional service.
- Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation.
- Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences.
- Create unique and innovative cocktail recipes, staying up-to-date with current trends in mixology and the beverage industry.
- Maintain a clean and organized bar area, including stocking and replenishing supplies, such as liquor, glassware, and garnishes.
- Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices.
- Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods.
- Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff.
- Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests.
- Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met.
- Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
- Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends.
About You
- Have a contagious passion for bar service and/or customer service.
- You draw satisfaction from working within a collaborative and inclusive team environment.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Previous experience in a similar role, especially in the food service industry, is often a plus.
- Some knowledge of food safety and sanitation practices.
- Works according to the BaxterStorey core values.
About The Company
BaxterStorey is a leading hospitality and contract catering company with almost 20 years of experience creating welcoming spaces, exciting menus, and friendly service teams across a wide range of locations, including offices, stadiums, universities, cathedrals, and airport lounges. The company is passionate about developing its people and offers a wide range of training, apprenticeship, and career progression opportunities. With over 500 courses available across the business, BaxterStorey supports employees at every stage of their career, whether they are starting out or looking to develop further within hospitality. BaxterStorey is also committed to inclusion, sustainability, teamwork, and creating a positive working culture. Their values focus on being visionary, positive, collaborative, and conscious, with a strong commitment to supporting local communities, protecting the planet, and building an inclusive workplace where everyone can thrive.
Bartender - British Airways Lounges employer: Heathrow Employment & Skills Academy
The Heathrow Employment & Skills Academy is an exceptional employer, offering a unique opportunity for apprentices to thrive in a supportive and dynamic work environment. With a strong focus on hands-on training and professional development, employees can expect to gain invaluable skills while working alongside experienced professionals in the thriving construction sector. Located in Hounslow, this apprenticeship not only paves the way for a rewarding career but also fosters a culture of collaboration and growth.
Contact Details:
Heathrow Employment & Skills Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bartender - British Airways Lounges
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heathrow Employment & Skills Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heathrow Employment & Skills Academy
Don't be shy about reaching out to Heathrow Employment & Skills Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bartender - British Airways Lounges
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heathrow Employment & Skills Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
