Assistant Manager - Front of House

The Fortnum's Bar at Heathrow Terminals 5 and 3 is a showcase of the Fortnum & Mason brand, offering travellers exceptional food, world-class Champagne, and renowned service in a unique airport setting

As Assistant Manager, you will support the General Manager in leading all aspects of the operation, ensuring outstanding guest experiences, strong team performance, and consistently high standards across the venue. Leading from the front, you will inspire and develop your team, drive operational excellence, and act as an ambassador for the Fortnum & Mason brand

You will be responsible for supporting the day-to-day operation of the business, delivering commercial targets, maintaining exceptional service standards, and creating a positive and engaging environment for both guests and colleagues. This is an exciting opportunity for an experienced hospitality professional who thrives in a fast-paced, customer-focused environment and is passionate about luxury hospitality

Key Responsibilities

• Support the day-to-day operation of the Heathrow business, ensuring exceptional guest experiences




• Lead shifts effectively, ensuring smooth service delivery and operational performance




• Maintain high standards of food quality, service, presentation, cleanliness, and compliance




• Support the achievement of sales, profitability, labour, and cost control targets




• Assist with stock management, forecasting, and monitoring business performance




• Coach, motivate, and develop team members to achieve exceptional performance




• Support recruitment, onboarding, training, and succession planning activities




• Handle guest feedback professionally and resolve issues promptly




• Ensure compliance with food safety, health & safety, and company policies




• Drive a culture of hospitality, accountability, teamwork, and continuous improvement

You are an experienced hospitality leader with a passion for delivering exceptional customer experiences and developing high-performing teams. You enjoy working in a fast-paced environment and have the confidence to lead from the front while maintaining the highest standards of service and operational excellenceYou'll bring:Proven experience as an Assistant Manager, Supervisor, Team Leader, or similar leadership role within hospitality, restaurants, retail, or airport operationsStrong commercial awareness and understanding of sales, profitability, and operational performance driversExperience coaching, leading, and developing teams to achieve their full potentialExcellent communication and stakeholder management skillsStrong organisational, problem-solving, and decision-making abilitiesA sound understanding of food safety, compliance, and health & safety requirementsThe ability to perform effectively under pressure in a high-volume environmentA passion for luxury hospitality and delivering world-class guest experiences

Please note:Appointment is subject to satisfactory references and pre-employment checks (5 years)Due to the security requirements of working at Heathrow Airport, additional screening will be required

Why Join Us?

Competitive salary and performance-related bonusGenerous dining and retail discounts28 days holiday, plus wellbeing and birthday leaveMatched pension contribution schemeCareer development and progression opportunitiesRecognition and reward programmesOpportunity to grow your career within a flagship airport hospitality operation