Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers at Heathrow, ensuring top-notch service and support for VIPs and unaccompanied minors.
- Company: Join DiamondAir International, a leading provider of airport concierge services known for excellence.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and the chance to meet diverse people.
- Why this job: Be part of a vibrant team, enhance your customer service skills, and make travel smoother for others.
- Qualifications: 2 years of customer service experience required; strong communication and problem-solving skills are essential.
- Other info: Must be reliable and flexible; work permit may be needed for non-passport holders.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
DiamondAir International are looking to recruit friendly and professional Airport Concierge Agents to join their team at Heathrow. You will be required too to carry out all meet and assist services under the brand of Airport Concierge, by assisting unaccompanied minors, VIP’s and a variety of passengers at London Heathrow Airport. Main Responsibilities: • Ensure all Airport Concierge services are carried out with maximum efficiency and in line with company protocols and Client service level agreements • Demonstrate discretion and professionalism when assisting high profile Clients and representing the Airport Concierge brand • Develop and build strong networks and maintain effective working relationships with airline and airport stakeholders. This includes exercising a high degree of negotiation skills and t0o maximise stakeholder cooperation in order to exceed to our customer requirements • Work within the parameters of the working standards SLA for Airport Agents and to consistently deliver excellent customer service at all times • Deal with disruption and irregularities with confidence and composure • Assist the customer services team with any investigatory queries relating to service complaints • Ensure you have in-depth knowledge of the airport environment and product knowledge • To make sure company and client information remains strictly confidential • Liaise closely with Co-Ordinators/Team Leaders and co-workers to ensure team effectiveness and a positive working environment • Ensure company presentation standards are adhered to at all times • Trouble-shoot and assist in resolving issues which may occur during services • Ensure all flight reports are completed and submitted accurately and efficiently • Escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity • Show professional courtesy and respect to all fellow co-workers at all times • Above duties performed while remaining compliant with the company’s policies and guidelines Job alert service
About You
The ideal candidate for this role will have aminimum of 2 years customer service experience, preferably in travel, or in an appropriate customer service environment, as well as having: • Excellent written and verbal communication skills • Ability to effectively follow policies and procedures • Effective time-management, organisation, planning and self-management • Self-motivated, attention-to-detail, problem-solving/initiative, eager to learn and develop • Must be extremely reliable, punctual and flexible to cover shifts
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the \’Apply now\’ button.
Created on 17/07/2025 by TN United Kingdom
#J-18808-Ljbffr
Airport Concierge Agent employer: Heathrow Employment & Skills Academy
Contact Detail:
Heathrow Employment & Skills Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Concierge Agent
✨Tip Number 1
Familiarise yourself with the airport environment and the specific services offered by Airport Concierge. Understanding the nuances of the airport operations and the expectations of VIP clients will give you an edge during interviews.
✨Tip Number 2
Network with current or former Airport Concierge Agents or professionals in the travel industry. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 3
Demonstrate your customer service skills in real-time scenarios. Consider volunteering or taking part in events where you can showcase your ability to handle high-pressure situations and provide excellent service, as this is crucial for the role.
✨Tip Number 4
Prepare for potential interview questions by practising responses that highlight your problem-solving abilities and experience in customer service. Be ready to discuss specific examples where you've successfully managed difficult situations.
We think you need these skills to ace Airport Concierge Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in travel or similar environments. Emphasise skills like communication, problem-solving, and time management that align with the role of an Airport Concierge Agent.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle high-pressure situations. Mention specific examples from your past experiences that demonstrate your discretion and professionalism.
Highlight Relevant Skills: In your application, clearly outline your excellent written and verbal communication skills, as well as your attention to detail and reliability. These are key attributes for the role and should be evident in your application.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the job posting mentions specific documents or formats, make sure to adhere to these requirements when submitting your application through our website.
How to prepare for a job interview at Heathrow Employment & Skills Academy
✨Showcase Your Customer Service Skills
Since the role requires a minimum of 2 years in customer service, be prepared to share specific examples of how you've excelled in this area. Highlight situations where you went above and beyond for a customer, especially in high-pressure environments.
✨Demonstrate Discretion and Professionalism
As you'll be assisting VIPs and unaccompanied minors, it's crucial to convey your ability to handle sensitive situations with care. Prepare to discuss how you've maintained confidentiality and professionalism in previous roles.
✨Know the Airport Environment
Familiarise yourself with Heathrow Airport's layout, services, and any recent changes or developments. Showing that you have done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Exhibit Strong Communication Skills
Excellent written and verbal communication is key for this position. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you would communicate effectively with both customers and team members.