At a Glance
- Tasks: Lead a luxury boutique, inspire your team, and deliver exceptional client experiences.
- Company: Join Longchamp, a prestigious brand known for its craftsmanship and Parisian design.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities to innovate and make a real impact.
- Why this job: Be a part of a luxury brand that values elegance, creativity, and sustainability.
- Qualifications: 5+ years in luxury retail with strong leadership and commercial skills.
The predicted salary is between 40000 - 50000 € per year.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day‑to‑day operations of the boutique, driving commercial results, managing high‑performing teams, and delivering a refined and luxurious client experience in line with Longchamp's heritage and values. As a Store Manager, you are expected to foster a culture of performance, inclusivity, client‑centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high‑performing team, ensuring operational excellence, and delivering a world‑class customer experience aligned with Longchamp's brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal‑driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer‑first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clientelling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
About You
Skills & Qualifications
- 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem‑solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client‑focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance‑driven with innovation.
About The Company
Founded in Paris in 1948, Longchamp is a world‑renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready‑to‑wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Longchamp embraces five core values:
- Elegance - Providing a refined and polished customer experience
- Authenticity - Acting with honesty and professionalism
- Creativity - Encouraging innovation and fresh thinking
- Quality - Striving for excellence in service and product
- Sustainability - Committing to thoughtful, responsible business practices
Store Manager employer: Heathrow Airport
Longchamp is an exceptional employer that champions a culture of inclusivity, performance, and continuous growth, making it an ideal workplace for aspiring Store Managers. With a commitment to delivering a luxurious client experience and fostering high-performing teams, employees benefit from comprehensive training, career development opportunities, and a supportive environment that values creativity and quality. Located in a vibrant retail setting, Longchamp offers a unique chance to be part of a prestigious brand that blends tradition with innovation, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the brand inside out! Dive into Longchamp's history, values, and products. When you walk into that interview, you want to show them you're not just another candidate; you're a true ambassador for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Store Manager at Longchamp.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team, resolved customer issues, or driven sales. This will help you demonstrate your leadership skills and client-centric approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury retail shine through! We want to see how you connect with Longchamp's heritage and values. Share your experiences that reflect your passion for delivering a refined client experience.
Highlight Your Leadership Skills:As a Store Manager, leading a high-performing team is key. Make sure to include examples of how you've inspired and developed teams in the past. We’re looking for stories that showcase your ability to foster a supportive and goal-driven culture.
Be Data-Driven:We love numbers! When discussing your previous roles, mention specific KPIs you’ve achieved or exceeded. This could be sales targets, client retention rates, or any other metrics that demonstrate your commercial acumen and operational excellence.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate candidates who take the extra step to align their skills and experiences with what we’re looking for at Longchamp.
How to prepare for a job interview at Heathrow Airport
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's history, values, and product lines. Understanding their heritage and what makes them unique will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you inspired your team to achieve sales goals or improved customer experiences, as this aligns perfectly with the role's requirements.
✨Demonstrate Client-Centricity
Be ready to discuss how you've put customers first in previous roles. Share stories about how you resolved complex issues or built strong client relationships, showcasing your commitment to delivering a luxurious experience.
✨Prepare for Operational Questions
Expect questions about managing budgets, stock, and compliance. Brush up on your knowledge of retail operations and be prepared to discuss how you've ensured operational excellence in your previous positions.
