At a Glance
- Tasks: Lead IT disaster recovery strategies to keep Heathrow running smoothly for millions of passengers.
- Company: Join the iconic Heathrow Airport, a hub of innovation and excitement.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Flexible hybrid working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in IT disaster recovery and strong communication skills required.
The predicted salary is between 44348 - 54204 £ per year.
With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.
Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more.
Tech at Heathrow isn't typical.
The scale and non-stop nature of our airport make it truly unique.
Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.
Every day will test your skills and give you the opportunity to make your mark.
We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.
It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions.
Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.
Job Overview
Join Heathrow as an IT Disaster Recovery Lead and play a pivotal role in safeguarding the resilience of our critical systems.
You will be part of a collaborative technology environment, working closely with cybersecurity, IT services, and business continuity teams to ensure Heathrow remains operational under all circumstances.
Your work will directly contribute to maintaining service continuity for millions of passengers and supporting the airport's strategic objectives.
In this role, you will lead the design, implementation, and continuous improvement of disaster recovery strategies across our IT landscape.
Success means ensuring that recovery plans are robust, tested, and aligned with business priorities, minimising downtime and protecting essential services.
You will influence key stakeholders, drive compliance with regulatory requirements, and embed a culture of resilience across the organisation.
- Principal Accountabilities
- Developing and maintaining comprehensive IT disaster recovery plans aligned with Heathrow's business continuity framework.
- Coordinating with cybersecurity, IT services, and business continuity teams to identify risks and implement mitigation strategies.
- Leading regular disaster recovery testing exercises and reporting on outcomes to senior stakeholders.
- Ensuring compliance with industry standards and regulatory requirements for IT resilience.
- Providing expert guidance and training to internal teams on disaster recovery best practices.
- Driving continuous improvement initiatives to enhance recovery capabilities and reduce operational risk.
Qualifications, Skills and Experience
- Proven experience in IT disaster recovery planning and execution within complex organisations.
- Strong understanding of business continuity principles and IT infrastructure.
- Excellent stakeholder management and communication skills.
- Ability to lead cross-functional teams and manage multiple priorities.
- Knowledge of relevant regulatory and compliance requirements.
- Analytical mindset with strong problem-solving skills.
- Ideally, you'll have the following
- Experience in the aviation or transport sector.
- Familiarity with cloud-based recovery solutions and emerging technologies.
- Professional certifications such as CBCI, ITIL, or ISO 22301.
About us
There's something so special about working at the world's most iconic airport.
Its sights.
Its sounds.
Its constant air of excitement.
Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.
A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us.
And inspires everyone to deliver on our ambitious plans.
Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too.
Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined.
Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future.
As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.
With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.
And of course, we'll provide varied learning and development opportunities too.
Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.
Working arrangements vary from team to team and will be confirmed during the recruitment process.
You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all.
We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day.
Heathrow is an accessible place to work.
With five diversity networks, we champion inclusivity and celebrate individuality.
Service Manager employer: Heathrow Airport
As a Payroll Specialist based in Glasgow, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our collaborative culture fosters strong relationships across HR and Payroll, ensuring you have the support needed to excel in your role while contributing to continuous process improvements. With a commitment to compliance and service quality, we offer meaningful opportunities for career advancement and a rewarding experience in managing payroll and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Heathrow Airport values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Heathrow Airport might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Heathrow Airport!
✨Direct Apply to Heathrow Airport
Let's not forget to apply directly through the Heathrow Airport website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Heathrow Airport.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Heathrow Airport. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Heathrow Airport
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
