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For Companies At a Glance
- Tasks: Coordinate and enhance technology services for Heathrow's operations and digital functions.
- Company: Join a leading airport authority committed to innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Play a key role in ensuring safe and effective delivery of critical services.
- Qualifications: Experience in service design and risk management within IT operations.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for two Technology Service Managers to help coordinate and improve the technology services that support Heathrow’s operations, corporate functions and digital services. Working across our end‑to‑end technology ecosystem – suppliers, service owners and internal teams – you’ll help ensure the reliable, safe and effective delivery of business‑critical services.
Role focuses
- Service Design: Leading early‑phase service design for new or modified services within projects; aligning solutions to our SIAM ecosystem; tailoring designs to supplier capabilities; ensuring adherence to ITIL processes and Service Standards.
- Risk & Compliance: Managing IT Operations risk with a focus on operational impact; designing and monitoring controls to prevent incidents; overseeing supplier compliance with contractual obligations and mandated operating‑manual activities.
Service Manager employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow through LinkedIn. A friendly chat can give us insider info on the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into ITIL processes and service design principles. We want to show that we’re not just familiar with them, but that we can apply them effectively in real-world scenarios.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help us articulate our experience in managing risks and compliance. Let’s make sure we can confidently discuss how we’ve handled similar challenges before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our skills in service management and operational excellence.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service design and risk management, and don’t forget to mention any relevant ITIL knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology services and how you can contribute to improving operations at Heathrow. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, be sure to showcase any previous roles where you’ve managed technology services or worked with suppliers. We’re looking for concrete examples that demonstrate your ability to deliver business-critical services effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Heathrow Airport
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes and service standards. Be ready to discuss how you've applied these in past roles, especially in service design and risk management. This will show that you understand the framework and can align solutions effectively.
✨Demonstrate Your Coordination Skills
Prepare examples of how you've successfully coordinated between suppliers, service owners, and internal teams. Highlight specific projects where your coordination led to improved service delivery or operational efficiency. This will showcase your ability to work across the technology ecosystem.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in real-world situations. Think about potential risks and compliance issues you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Passion for Technology Services
Let your enthusiasm for technology services shine through. Talk about recent trends in the tech industry and how they could impact service delivery at Heathrow. This will demonstrate your commitment to staying current and your genuine interest in the role.
