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- Tasks: Lead community engagement initiatives and build relationships with local stakeholders.
- Company: Heathrow Airport, a major hub committed to positive community relations.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and networking.
- Why this job: Make a real impact in local communities while enhancing Heathrow's reputation.
- Qualifications: Graduate qualification in community development or related field; experience in community engagement required.
- Other info: This is a 12-month maternity cover contract with a focus on meaningful community interactions.
The predicted salary is between 43200 - 72000 £ per year.
This is a 12-month maternity cover contract to lead on building positive and meaningful relationships with local communities to deliver positive outcomes for Heathrow's neighbouring communities and support business priorities. You will be responsible for developing, implementing, and evaluating engagement plans ensuring that the business has a detailed understanding of what is important to our most local communities. You will manage and develop productive and effective relationships with residents, community groups and other local stakeholders, and take the lead on resolving issues and helping to protect and enhance the airport's reputation.
Building your internal network, you will collaborate across a variety of Heathrow teams to support issue resolution and provide strategic input into various Heathrow plans and programmes. You will bring your detailed knowledge and understanding of the community engagement landscape to ensure that Heathrow teams can make informed decisions which may impact the local areas. Communicating and engaging with community stakeholders through a variety of touch points, you will lead the community engagement team to be the face of Heathrow in local communities, demonstrating Heathrow's commitment to being a good neighbour.
Responsibilities- Responsibility for building a strong network in the local community, enabling the engagement team to be the "voice of the business in the community and the voice of the community in the business," in order to influence business decisions.
- Leading on developing and implementing community engagement plans and strategies that promote constructive dialogue between the airport and its neighbours, as well as diversity and inclusion and reflects the makeup of Heathrow's local communities.
- Leading a proactive and regular programme of engagement activities to support Heathrow's relationships with community stakeholders, ensuring that neighbouring communities are informed and engaged with Heathrow's plans and day-to-day operations as well as protecting and enhancing Heathrow's reputation.
- Developing, maintaining and sharing an in-depth knowledge of the communities neighbouring the airport, identifying their key issues, ensuring that our engagement plans take account of their needs and that communities' feedback is captured and shared internally.
- Managing the operational delivery of the Community Relations helpdesk, managing its day-to-day effectiveness, working closely with other teams to ensure we provide first class customer service at all times, and overseeing the external consultants responsible.
- Overseeing Heathrow's Local Liaison Groups and the Local Community Forum (LCF), supporting the effectiveness of these channels and providing secretariat support to the independent chair such as setting agendas, securing speakers, organising meeting dates and writing minutes etc. to ensure positive engagement between communities and Heathrow.
- Being the spokesperson for Heathrow at stakeholder meetings and forums to talk confidently and knowledgeably about Heathrow's impacts and key community issues.
- Graduate and/or post graduate qualification preferably in a community development/engagement/communications/marketing field.
- Detailed knowledge and understanding of the community engagement landscape.
- Significant experience of working in a community engagement role with communities affected by major infrastructure programmes.
- Strong capability and experience of building and maintaining relationships with a network of challenging stakeholders.
- Competent in building internal and external relationships and experience of providing high level communications advice and briefings to senior colleagues.
- High levels of sensitivity and judgement and the ability to influence outcomes effectively by having the confidence and credibility to constructively challenge colleagues in the interest of protecting Heathrow's reputation within in the local community.
- Demonstrable experience and evidence of a collaborative approach and team working within a large matrix organisation.
- Experience of measuring the effectiveness of community engagement and communications activities.
- Exceptional attention to detail, and first class written and verbal communication skills.
Senior Community Engagement Manager employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Engagement Manager
✨Tip Number 1
Network actively within community engagement circles. Attend local events, forums, and meetings where you can meet stakeholders and community leaders. This will not only help you understand the community better but also position you as a proactive candidate who values relationships.
✨Tip Number 2
Familiarise yourself with Heathrow's current community engagement initiatives. Understanding their existing strategies and challenges will allow you to speak knowledgeably about how you can contribute to enhancing these efforts during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed community relationships in the past. Highlight your ability to resolve conflicts and enhance reputations, as these are key aspects of the role you're applying for.
✨Tip Number 4
Showcase your understanding of diversity and inclusion in community engagement. Be ready to discuss how you would ensure that all voices in the community are heard and represented, which is crucial for the role at Heathrow.
We think you need these skills to ace Senior Community Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community engagement, stakeholder management, and communications. Use specific examples that demonstrate your ability to build relationships and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and how your background aligns with the responsibilities of the role. Mention specific strategies you have implemented in previous positions that relate to the job description.
Showcase Relevant Skills: Emphasise skills such as communication, relationship-building, and strategic planning. Provide concrete examples of how you've successfully engaged with communities and influenced business decisions in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Heathrow Airport
✨Know Your Community Engagement Landscape
Make sure you have a solid understanding of the community engagement landscape, especially in relation to major infrastructure projects. Be prepared to discuss specific examples of how you've successfully navigated challenges in this area.
✨Demonstrate Relationship-Building Skills
Highlight your experience in building and maintaining relationships with diverse stakeholders. Share stories that showcase your ability to connect with community groups and resolve issues effectively.
✨Showcase Your Communication Skills
As a Senior Community Engagement Manager, strong communication skills are essential. Prepare to demonstrate your verbal and written communication abilities, perhaps by discussing past presentations or reports you've created for stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Think about potential community issues that could arise and how you would address them while protecting Heathrow's reputation.
