At a Glance
- Tasks: Lead research projects to enhance passenger travel experiences at Heathrow.
- Company: Heathrow Airport, a key player in the aviation industry.
- Benefits: 12-month contract with competitive pay and valuable experience.
- Other info: Collaborative environment with opportunities to influence major decisions.
- Why this job: Make a real impact on travel insights and customer experiences.
- Qualifications: Experience in research, strong analytical skills, and excellent communication.
The predicted salary is between 40000 - 50000 € per year.
The Research & Insight team plays a critical role in guiding decision‑making across Heathrow through compelling research, insight, and strategic analysis. This role provides dedicated expertise for the Surface Access research portfolio, focusing on understanding how and why passengers and colleagues travel to and from the airport. It ensures that robust evidence and the customer voice are consistently embedded within Surface Access planning, customer experience improvements, and wider business decisions.
Working within the wider Customer Function and in close collaboration with the Surface Access team and a broad network of internal and external stakeholders, the role leads the design and delivery of ongoing measurement, ad‑hoc research programmes, and third‑party insights. The postholder translates complex business questions into clear research objectives and actionable insight to support prioritisation, investment decisions, and governance.
By strengthening in‑house capability, the role reduces reliance on external agencies while maintaining control over quality, methodology, and timelines, requiring strong influencing and presentation skills, alongside a proven track record of leading complex research initiatives in transport, travel, or aviation contexts.
Please note this role is a 12 month Fixed Term Contract.
Research & Insight Manager - 12 month Fixed Term Contract employer: Heathrow Airport
Heathrow Airport is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, the Research & Insight Manager role provides opportunities to lead impactful research initiatives that directly influence customer experience and strategic decisions. Located at one of the world's busiest airports, employees benefit from a vibrant culture, diverse teams, and the chance to contribute to a globally recognised brand while enjoying competitive benefits and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Research & Insight Manager - 12 month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Heathrow or similar roles. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the Surface Access research portfolio. Understand the key challenges and trends in passenger travel to show you're not just another candidate but someone who gets the bigger picture.
✨Tip Number 3
Practice your presentation skills! Since this role requires strong influencing abilities, being able to clearly communicate your ideas and insights will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Research & Insight Manager - 12 month Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Research & Insight Manager role. Highlight your experience in transport, travel, or aviation contexts, and show us how your skills align with the job description.
Showcase Your Research Skills:We want to see your ability to translate complex business questions into clear research objectives. Include examples of past projects where you've led research initiatives and how they influenced decision-making.
Emphasise Collaboration:This role involves working closely with various teams and stakeholders. Share experiences that demonstrate your collaboration skills and how you’ve successfully worked with others to achieve common goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Heathrow Airport
✨Know Your Research
Dive deep into the specifics of the Surface Access research portfolio. Understand the key metrics and insights that drive decision-making at Heathrow. This will not only show your enthusiasm but also demonstrate your ability to translate complex questions into actionable insights.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various stakeholders, be prepared to discuss examples of how you've successfully collaborated in the past. Highlight any experiences where you influenced decisions or improved processes through teamwork.
✨Prepare for Complex Scenarios
Think about potential challenges in transport, travel, or aviation contexts that could arise in this role. Prepare to discuss how you would approach these scenarios, focusing on your methodology and how you ensure quality in your research initiatives.
✨Practice Your Presentation Skills
As strong presentation skills are crucial for this position, practice explaining your previous research projects clearly and concisely. Use visuals if possible, and be ready to answer questions about your findings and methodologies to showcase your expertise.
