At a Glance
- Tasks: Manage supplier performance and ensure service standards are met at Heathrow.
- Company: Join a leading services division focused on excellence and collaboration.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to enhance commercial controls and drive cost savings.
- Why this job: Be the key link between suppliers and procurement, driving real impact.
- Qualifications: Strong background in supplier management and data analysis skills required.
The predicted salary is between 50000 - 60000 € per year.
The role is instrumental in managing the performance of key supplier partners at Heathrow and ensuring standards, KPIs and SLAs are met. Candidates need to be strong communicators, able to effectively convey business requirements and push for adherence to standards and services. This is also a contract management role, and candidates should be comfortable leading discussions and working with data. A key aspect of this role is to be the interface between our Service Partners and Procurement.
Responsibilities
- Maintain clear governance of supplier performance across cost and other financial governance, compliance against SLAs, risk, opportunities realisation and H&S.
- Primary contact for supplier queries, seeking assistance from the operation, procurement and finance when required and being responsible for meeting financial governance.
- Responsible for Quality Assurance through the accurate reporting of all supplier SLA, KPIs and monthly contractual performance metrics. Using an analytical, data-driven approach to performance, work collaboratively with your Terminal, Transport & Passenger Logistics colleagues, identifying any failings and ensuring all issues are acted upon.
- Responsible for the overall assessment of all Services contracts to ensure we ‘get what we pay for, that it’s the best value for money, and the service is fit for purpose’. Provide information to the Services Manager – Solutions Implementation.
- Work with the business to create a culture that delivers cost savings to the current cost base whilst maintaining or improving service performance.
Qualifications
- Strong background in supplier management and procurement, working in all cycles of the supplier relationship from contract scoping and mobilisation to supplier management and decommissioning and off-boarding.
- Comfortable with data and presenting reports in a meaningful way.
- Effective stakeholder management - ability to work with integrity and build trust with all key stakeholders.
- Demonstrable background in driving commercial best practice and knowledge of procurement processes.
Desirable
- A working knowledge of finance with the ability to create or enhance commercial controls, including budgeting and forecasting.
Services Lead - Supplier Operations and Assurance in London employer: Heathrow Airport
As a Services Lead in Supplier Operations and Assurance at Heathrow, you will thrive in a dynamic work environment that prioritises excellence and collaboration. Our company fosters a culture of continuous improvement, offering robust employee growth opportunities and a commitment to professional development, all while ensuring a supportive atmosphere where your contributions are valued. With competitive benefits and the unique advantage of working at one of the world's busiest airports, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Services Lead - Supplier Operations and Assurance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with suppliers or in procurement. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your data skills. Since this role involves a lot of analytics, be ready to discuss how you've used data to drive performance in past roles. We want to see you shine!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight examples where you've effectively conveyed business requirements and managed stakeholder expectations. This is key for the Services Lead role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Services Lead - Supplier Operations and Assurance in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supplier management and procurement. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role requires strong communication, use your application to demonstrate how you effectively convey business requirements. We love seeing examples of how you've built trust with stakeholders in the past!
Be Data-Driven:As a Services Lead, you'll need to be comfortable with data. Include any experiences where you've used an analytical approach to improve performance or drive decisions. We’re keen on seeing how you can present data in a meaningful way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Heathrow Airport
✨Know Your Suppliers
Before the interview, research the key suppliers relevant to the role. Understand their performance metrics and any recent news about them. This will help you demonstrate your knowledge and show that you're proactive about supplier management.
✨Master the Data
Since this role involves a lot of data analysis, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of reports you've created or metrics you've improved to showcase your experience.
✨Communicate Clearly
Strong communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've successfully conveyed business requirements or resolved conflicts with stakeholders.
✨Showcase Your Commercial Acumen
Be ready to discuss your understanding of procurement processes and how you've driven commercial best practices in previous roles. Think of specific examples where you’ve achieved cost savings or improved service performance, as this will resonate well with the interviewers.
