At a Glance
- Tasks: Shape Heathrow's Customer Strategy and turn vision into actionable plans.
- Company: Join a leading airport with a focus on customer experience.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with exposure to senior leadership and cross-functional initiatives.
- Why this job: Make a real impact on customer experience at one of the world's busiest airports.
- Qualifications: Experience in strategy or consulting, with strong communication and project management skills.
The predicted salary is between 60750 - 74250 £ per year.
Join Heathrow as a Senior Customer Strategy & Planning Manager and play a pivotal role in shaping the future of Heathrow’s Customer Strategy. As part of the Customer Strategy & Planning team, you will be working with senior stakeholders across the Customer Leadership Team and across Heathrow to turn Heathrow’s customer vision into actionable plans that deliver real outcomes.
The Customer Strategy & Planning team is a lean and flat team, supporting the whole Customer Function. We are responsible for developing and executing the customer strategy to ensure we clearly define the strategic objectives and that they are effectively translated into operational delivery. We also deploy our Senior CSP Managers flexibly across the Customer Function to provide strategic support and help accelerate our highest-priority strategic initiatives. This could be providing strategic business case support to our key programmes like One Stop Security or T5 Optimisation, or driving strategic value from cross functional initiatives. We continually assess how we can deliver the most value to the Customer Function and which initiatives we are supporting in the dynamic environment in which we operate.
Responsibilities
- Coordinate the development and execution of Heathrow’s Customer strategy, ensuring alignment with corporate objectives.
- Translating the Customer strategy into actionable plans and measurable outcomes for the different Customer Directorates.
- Leading strategic initiatives across Customer and the wider business, providing strategic support to help accelerate the development and execution of these initiatives.
- Preparing and presenting strategic recommendations to senior leadership and external stakeholders.
- Analysing customer insights and market trends to inform strategic decisions and identify opportunities for improvement.
- Monitoring performance against our KPIs and driving continuous improvement.
Qualifications
- Experience in strategy / management consulting, investment banking, or an aviation or aerospace industry role. Strong generalists or those with experience in adjacent industries will be considered.
- A degree in a quantitative or problem-solving discipline (e.g. business, finance, economics, mathematics, engineering or statistics).
- Excellent written and verbal communication, including writing and presenting Exec and Board papers.
- Ability to lead cross-functional projects and deliver results in a fast-paced environment.
- Excellent stakeholder management and influencing skills at senior levels.
Senior Customer Strategy & Planning Manager in London employer: Heathrow Airport
As a Payroll Specialist based in Glasgow, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our collaborative culture fosters strong relationships across HR and Payroll, ensuring you have the support needed to excel in your role while contributing to continuous process improvements. With a commitment to compliance and service quality, we offer meaningful opportunities for career advancement and a rewarding experience in managing payroll and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Strategy & Planning Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Customer Strategy & Planning Manager at Heathrow Airport!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Heathrow Airport or be willing to refer you for that Senior Customer Strategy & Planning Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Heathrow Airport who’s on the lookout for their next Senior Customer Strategy & Planning Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Customer Strategy & Planning Manager role at Heathrow Airport!
We think you need these skills to ace Senior Customer Strategy & Planning Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Heathrow Airport. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Heathrow Airport
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Heathrow Airport. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
