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- Tasks: Ensure safety and security at Heathrow Airport while supporting passengers and colleagues.
- Company: Join a dynamic team dedicated to maintaining high security standards.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Challenging role with excellent teamwork and career advancement opportunities.
- Why this job: Make a real difference in passenger safety and enjoy a fast-paced work environment.
- Qualifications: Strong communication skills, resilience, and a keen eye for detail required.
The predicted salary is between 30000 - 40000 £ per year.
The Security Protection Officer role is responsible for ensuring operational excellence, whilst maintaining a high standard of security and protection. The Security Protection team operates in all Terminal landside areas around Heathrow Airport and undertakes security patrols both inside and outside of the terminal building whilst still supporting security operations in airside areas on an ad-hoc or during a critical event.
The principal responsibilities of Security Protection Officers can be categorised around the four aspects of our security triangle: serve, protect and grow whilst maintaining safety for all passengers and colleagues. The role of every member of the team working in security is to balance the delivery of all four priorities, all of the time: Safety, Protect, Serve and Grow.
- Always behave safely, supporting the delivery of a safety culture and focusing on reducing risks, whilst maintaining high professional standards.
- Take personal responsibility for helping others to work safely and take action to correct any unsafe behaviours.
- Patrol our terminals and the surrounding areas to ensure that buildings are secure and potential risks are identified and minimised.
- Deal with Heathrow’s coded incidents following the process.
- Provide early detection following Heathrow’s behavioural detection protocols and report any suspicious activity including hostile reconnaissance, low level crime, protesters and taxi touts who may be soliciting.
- Support the business with vulnerable persons including missing/lost individuals, trafficking, mental health issues, rough sleepers and asylum seekers.
- Provide reassurance to passengers and colleagues and act as a deterrent by demonstrating a visible security presence in landside areas across all terminals.
- Develop and build good working relationships with Team Heathrow, law enforcement and other stakeholders across our terminals.
- Patrol in line with the Heathrow Security Patrolling Risk Assessment to focus on key risk areas.
- Use the QR phone to carry out patrols.
- Take pride in good levels of attendance and recognise the importance of attendance in driving efficiency and managing cost.
- The role requires dynamic decision making, prioritisation of workload and flexibility, for example supporting operational situations such as an evacuation of an area, that may arise in a way that maintains protection.
- Work as part of a team, responding quickly to the changing needs of passengers and stakeholders.
- The role is demanding and can be challenging and pressured at times whilst dealing with a variety of situations including vulnerable and aggressive individuals.
- Adapt your approach by asking probing and detailed questions (training will be provided) which some individuals may find difficult to answer.
Security Protection Officers must have the necessary skills and attributes for the role including good decision-making, verbal and written communication skills, resilience, physical attributes, and customer focus. You must have excellent observational skills, with an eye for detail.
Security Protection Officer in London employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Protection Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow or in security roles. They can give you insider tips and might even refer you directly, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to security scenarios. Think about how you'd handle various situations, especially those involving vulnerable individuals or emergencies. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about demonstrating that you’re ready to serve, protect, and grow with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Heathrow.
We think you need these skills to ace Security Protection Officer in London
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us see your enthusiasm for the security field. Share any relevant experiences or training that highlight your commitment to safety and protection. We love candidates who are genuinely excited about making a difference!
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. Use keywords like 'serve', 'protect', and 'grow' to demonstrate that you understand our priorities and how you can contribute to them.
Highlight Your Communication Skills: Since the role requires strong verbal and written communication skills, be sure to showcase these in your application. Whether it’s through clear examples of past experiences or your ability to convey complex information simply, we want to see how you can effectively communicate.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Heathrow Airport
✨Know Your Security Basics
Familiarise yourself with the key responsibilities of a Security Protection Officer. Understand the importance of safety, protection, service, and growth in your role. Be ready to discuss how you would handle various security scenarios, especially those related to passenger safety and risk management.
✨Demonstrate Your Decision-Making Skills
Prepare examples from your past experiences where you had to make quick decisions under pressure. Highlight situations where you successfully prioritised tasks or managed challenging interactions, especially with vulnerable individuals or aggressive behaviour.
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be prepared to answer questions about how you would reassure passengers and colleagues, and how you would build relationships with stakeholders like law enforcement.
✨Emphasise Teamwork and Flexibility
The job is all about working as part of a team and adapting to changing situations. Share examples that demonstrate your ability to collaborate effectively with others and your willingness to adjust your approach based on the needs of the moment.