At a Glance
- Tasks: Manage incident response and support resilience planning at Heathrow Airport.
- Company: Heathrow Airport, a leading global aviation hub.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Opportunity to develop project management skills and engage with diverse teams.
- Why this job: Play a vital role in ensuring operational resilience and safety at a world-class airport.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
The predicted salary is between 40000 - 50000 £ per year.
The Operational Resilience Coordinator at Heathrow Airport is responsible for managing and supporting the activation of the Command & Control function during incidents. This includes overseeing the Incident Alerting System, coordinating the rostering and training of Command & Control personnel, and maintaining response facilities and equipment. The role also involves supporting the development and delivery of Resilience plans, supporting Training & Exercising activities across business units and providing briefings to internal and external stakeholders. The coordinator participates in on-call duties and plays a key role in ensuring Heathrow’s operational resilience through effective project management, communication, and cross-team coordination.
Responsibilities
- Administer and manage the Heathrow Incident Alerting System and rostering management daily.
- Maintain compliance with the on-call policy.
- Ensure equipment and facilities for incident response are operational and ready.
- Help develop and manage the Command & Control training programme.
- Support the Training & Exercising portfolio.
- Deliver internal and external briefings, including participation in Terminal Committee Meetings.
- Coordinate the planning and execution of resilience events (e.g. exercises, simulations).
- Support cross-business unit contingency plan development.
- Provide project coordination to support the development of new resilience procedures and plans.
Qualifications
- Deep understanding of Heathrow Airport operations and challenges.
- Strong verbal and written communication skills.
- Confidence in presentation skills.
- Proven influencing and stakeholder engagement capabilities.
- Ability to manage multiple concurrent issues/tasks.
- Team player with high levels of personal accountability.
- Ideally, you will also have:
- Working knowledge of resilience good practices.
- Exposure to or training in project management techniques.
- Understanding of MS Power Platform.
Operational Resilience Co-ordinator in London employer: Heathrow Airport
Heathrow Airport is an exceptional employer, offering a dynamic work environment where operational resilience is at the forefront of our mission. Employees benefit from comprehensive training programmes, opportunities for professional growth, and a collaborative culture that values teamwork and accountability. Working at Heathrow not only provides a chance to contribute to one of the world's busiest airports but also ensures a rewarding career with a focus on innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow Airport on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational resilience. We should also think about specific examples from our past experiences that showcase our skills in project management and communication.
✨Tip Number 3
Showcase our passion for operational resilience! During interviews, let’s share why we’re excited about the role and how we can contribute to Heathrow's mission. Enthusiasm can set us apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Operational Resilience Co-ordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Resilience Coordinator role. Highlight your experience with incident management, training coordination, and any relevant project management skills. We want to see how your background aligns with what we do at Heathrow!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operational resilience and how your skills can contribute to our team. Keep it engaging and make sure to mention specific experiences that relate to the job description.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your application well. We want to see that you can convey information effectively, just like you would in a briefing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Heathrow Airport
✨Know Your Stuff
Make sure you have a solid understanding of Heathrow Airport's operations and the specific challenges they face. Brush up on the Incident Alerting System and be ready to discuss how you would manage it effectively.
✨Showcase Your Communication Skills
Since strong verbal and written communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully engaged stakeholders or delivered briefings in the past.
✨Demonstrate Project Management Know-How
Familiarise yourself with project management techniques, especially if you have any experience with the MS Power Platform. Be prepared to discuss how you’ve coordinated projects or events in previous roles.
✨Be a Team Player
Highlight your ability to work collaboratively across teams. Share examples of how you've contributed to team success and managed multiple tasks simultaneously, showcasing your personal accountability.
