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- Tasks: Support the development of aerodrome procedures at one of the world’s busiest airports.
- Company: Join a leading airport with a focus on safety and efficiency.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Make a real impact on airside operations and enhance safety protocols.
- Qualifications: Knowledge of regulatory environments and operational experience in Airside Operations.
- Other info: Dynamic role with opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join the team as an Operational Procedures Officer and play a crucial role in supporting the ongoing development of aerodrome procedures at one of the world’s busiest airports. This is a unique opportunity responsible to support the development of aerodrome procedures, ensuring Heathrow’s Airside operation applies continuous improvement methodologies to develop safe, efficient and compliant aerodrome procedures applicable to the complex operation at Heathrow.
The post holder will work closely with other members of the Airside Operations and Operational Safety Improvement teams to ensure procedures meet Quality & Safety Management Systems requirement, and with the ‘Airfield Operations’ team to ensure that procedures are safe, practicable and meet the needs of the operation.
Your role will involve:
- Develop, maintain, and update operational procedures for airside activities, ensuring compliance with regulatory requirements and industry best practices.
- Ensure that the Aerodrome change management process is followed, and that aerodrome changes are correctly documented and assessed.
- Responsible for the accurate and timely publication, maintenance of airside operational documentation across the Heathrow Airport website and the Airport Community App. Ensure that all procedures are effectively communicated to the airside team and that internal and external stakeholders have consistent and reliable access to the most current and compliant documentation.
- Establish and maintain strong, collaborative relationships with key stakeholders—including NATS, Ground Handlers, and Airlines—to support the development of robust aerodrome procedures, while working closely with internal Heathrow teams to ensure all procedures are aligned with overarching airside operational objectives.
- Provide comprehensive support to the Aerodrome Procedures Manager in the coordination and execution of ad hoc projects and meetings pertaining to aerodrome procedural updates and developments.
- Carrying out any other reasonable duties in support of the Airside Operations team.
These skills are essential:
- Knowledge of regulatory environment under which Heathrow operates, including practical application of relevant licensing documentation.
- Operational experience of Airside Operations.
- Excellent verbal and written communication skills; able to compose high quality formal documentation suited to the intended audience.
- A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
- Able to develop positive and productive relationships with stakeholders.
- Fastidious with attention to detail and highly computer literate.
- Able to follow a defined process but also able to think laterally (‘around the problem’) when required.
Our rewards include competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
Operational Procedures Officer in London employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Procedures Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heathrow, especially those in Airside Operations. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on aerodrome procedures and compliance regulations. We want to show that we’re not just interested but also knowledgeable about the role.
✨Tip Number 3
Showcase our communication skills! During interviews, be clear and concise when discussing our experiences. Remember, they want to see how well we can convey complex information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Heathrow team.
We think you need these skills to ace Operational Procedures Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Procedures Officer role. Highlight your experience in airside operations and any relevant regulatory knowledge to show us you’re the perfect fit!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, give us examples of how you've effectively communicated complex information in the past. This will help us see your ability to compose high-quality documentation.
Demonstrate Attention to Detail: We love candidates who are meticulous! When filling out your application, double-check for any typos or errors. Show us that you can follow a defined process while also thinking creatively when needed.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Heathrow Airport
✨Know Your Regulations
Familiarise yourself with the regulatory environment that Heathrow operates under. Brush up on relevant licensing documentation and industry best practices, as this knowledge will be crucial in demonstrating your understanding of the role during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this position, prepare to discuss examples of how you've effectively communicated complex information in the past. Bring along samples of high-quality documentation you've created to showcase your ability to tailor content to different audiences.
✨Build Relationships
Highlight your experience in developing positive relationships with stakeholders. Be ready to share specific instances where you collaborated with teams or external partners, as this will show your ability to work closely with others in a dynamic environment like Heathrow.
✨Attention to Detail is Key
Demonstrate your fastidious attention to detail by preparing for questions that require you to think critically about operational procedures. Consider scenarios where you had to follow a defined process but also needed to think laterally to solve a problem, and be prepared to discuss these in depth.
