At a Glance
- Tasks: Lead a team to enhance ground handling operations and improve safety and efficiency.
- Company: Join Heathrow, a leader in the aviation industry with a focus on innovation.
- Benefits: Enjoy competitive pay, performance bonuses, generous leave, and private health insurance.
- Other info: Flexible hybrid working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in the aviation sector while developing your career.
- Qualifications: Experience in ground handling or regulated industries, strong project management skills.
The predicted salary is between 50000 - 65000 £ per year.
You will build and maintain strong relationships with key external stakeholders, including IATA, and take ownership of the ongoing effectiveness of ISAGO accreditation across the ground handling community, including cargo operators. Using data, insights and operational intelligence, you'll proactively identify opportunities to improve performance, working in partnership with internal Heathrow teams and the wider airside community to deliver improvement initiatives that achieve measurable benefits in safety and efficiency.
Responsibilities
- Shape and influence the ground handling environment, aligning teams and strengthening HAL's position with airport stakeholders.
- Lead a small shift-based team to oversee safe, compliant day-to-day ramp operations, including airside vehicles, equipment and infrastructure.
- Work collaboratively with internal partners, including Airside Performance and Airside Licensing, to address operational and performance issues across third-party ground handlers.
- Engage and manage stakeholders to support the successful delivery of operational and improvement projects.
- Represent Ground Handling at key operational forums, deputising where required, and assess the impact of provider changes on safe and efficient airside operations.
Qualifications
- Previous experience in ground handling or experience of the issues associated with working within a regulated industry.
- Strong project management skills.
- Excellent interpersonal skills with the ability to influence all levels of the HAL client organisation, internal staff, airlines and framework consultants and contractors.
- Effective communicator with the ability to articulate complex issues in a clear and concise manner.
- A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
Ideally, you'll also have:
- Knowledge of airport operations.
- Ability to lead effectively both directly and within a matrix organisation.
- Working knowledge of the EU Ground handling directive.
- Ability to demonstrate a working knowledge and understanding of Just Culture.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Ground Handling Manager in London employer: Heathrow Airport
Heathrow Airport is an exceptional employer, offering a dynamic work environment where you can thrive as a Ground Handling Manager. With competitive salaries, generous benefits, and a strong focus on employee wellbeing, we provide ample opportunities for professional growth and development. Our commitment to inclusivity and sustainability, combined with a hybrid working model, ensures that you can achieve a fulfilling career while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Ground Handling Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ground handling industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help improve safety and efficiency. When you walk into that interview, you want to show them you’re not just another candidate – you’re the solution they need!
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've led teams or projects in the past. Use data and insights to back up your achievements, as this will resonate well with employers looking for someone who can drive performance improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Ground Handling Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ground Handling Manager role. Highlight your relevant experience in ground handling and project management, and show how you can influence and engage stakeholders effectively.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. Demonstrate your ability to articulate complex issues by providing examples of past experiences where you've successfully communicated with various stakeholders.
Highlight Your Data-Driven Approach:We love candidates who can use data and insights to drive performance improvements. In your application, mention any specific instances where you've used data to identify opportunities or implement successful initiatives in a regulated environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Heathrow Airport
✨Know Your Stakeholders
Before the interview, research key external stakeholders like IATA and understand their role in ground handling. This will help you articulate how you can build and maintain strong relationships with them, showcasing your proactive approach.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've successfully led teams or improved operational efficiency. Be ready to discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability in managing complex situations.
✨Communicate Clearly
Practice explaining complex issues in a simple and concise manner. You might be asked to discuss safety and compliance, so being able to articulate these topics clearly will show your effective communication skills, which are crucial for this role.
✨Demonstrate Your Knowledge of Regulations
Brush up on the EU Ground Handling Directive and Just Culture principles. Being knowledgeable about these regulations will not only impress your interviewers but also show that you're serious about compliance and safety in ground operations.
