Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformative change at Heathrow, enhancing the airport experience for everyone.
- Company: Join a forward-thinking team at one of the world's busiest airports.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Engage in a culture of continuous improvement and innovation.
- Why this job: Be part of a dynamic environment shaping the future of travel.
- Qualifications: Experience in driving business change and collaborating with diverse teams.
The predicted salary is between 60000 - 75000 £ per year.
The Business Change Manager plays a critical role in supporting Heathrow’s transformation, which is guided by six strategic beacons: Digital Future, People and Planet, Capacity, Winning Team, Value for Customers, and Creating Capacity. This role provides clear direction and priorities to make every journey better and create an extraordinary airport fit for the future. Change spans Infrastructure, Technology and Process, driving continuous improvement across all areas of the airport.
The Business Change Manager advises, facilitates and enables business teams to lead effective change across Heathrow’s airport‑wide Transformation priorities, supporting successful adoption through close collaboration with intended users, a test‑and‑learn approach across the digital portfolio, and a structured change implementation approach for infrastructure and process change. Operating in a highly complex, matrixed environment, the role works across business functions, project teams, suppliers, airlines and industry partners to deliver measurable value and sustainable outcomes for colleagues and passengers.
Responsibilities:- Advise, facilitate and enable business teams to lead and own business change across a digital or infrastructure portfolio, ensuring alignment to Heathrow’s Transformation priorities and strategic outcomes.
- Drive adoption and benefits by working closely with users and stakeholders to understand needs, behaviours and pain points, applying user‑centred, test‑and‑learn approaches for digital change and structured change‑implementation for infrastructure and process change.
- Shape and mobilise a prioritised portfolio of initiatives, contributing to service design, discovery, proposition development and operational concept definition prior to delivery.
- Act as a key partner to Product, Delivery, Data, Technology and operational functions, embedding business‑change considerations throughout the lifecycle and acting as ‘concept guardian’ to protect intent and realise benefits.
- Lead planning, coordination and reporting for business‑change activity, capturing change intent, outcomes and benefits, maintaining transparent status, risks, issues and dependencies, and supporting clear value propositions.
- Build and maintain strong cross‑functional relationships across functions, suppliers and partners, establishing change networks over time and acting as a visible advocate for change, continuous learning and long‑term adoption across Heathrow.
- Proven experience of advising, facilitating and enabling business teams to lead and own business change across digital products or services, infrastructure or process change, ensuring alignment to strategic priorities and measurable outcomes.
- Strong experience of working closely with users and stakeholders to understand needs, behaviours and pain points, applying user‑centred, test‑and‑learn and structured change‑implementation approaches to drive adoption and maximise realised benefits.
- Demonstrated experience of mobilising and shaping a diverse portfolio of digital, operational, infrastructure and process‑led initiatives, including early‑stage problem definition, solution shaping and readiness activities prior to formal delivery.
- Strong ability to partner effectively across diverse stakeholder groups, embedding business change considerations early and throughout the lifecycle of initiatives in complex, matrixed environments.
- Experience of capturing change intent, outcomes and benefits, and supporting the development of clear and compelling value propositions and business cases across portfolios.
- Proven capability to build and sustain strong cross‑functional relationships across business functions, suppliers and partners, and to establish change networks that foster dialogue, shared ownership and long‑term organisational change.
Business Change Manager in London employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Tailor your approach! When you find a role that excites you, make sure to research the company and its culture. Use this knowledge to craft your pitch when you reach out to them. Show them how your skills align with their transformation goals at Heathrow.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to hiring managers or teams you’re interested in. Express your enthusiasm for their projects and how you can contribute to their change initiatives. It shows initiative and can set you apart.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on the chance to be part of something transformative!
We think you need these skills to ace Business Change Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Business Change Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Change Management Skills: We want to see your proven experience in leading business change. Share specific examples of how you've advised and facilitated teams in the past, especially in complex environments like airports or similar industries.
Highlight Collaboration Experience: Collaboration is key for us at StudySmarter. Make sure to mention any cross-functional projects you've worked on and how you built relationships with stakeholders to drive successful outcomes.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Heathrow Airport
✨Know the Strategic Beacons
Familiarise yourself with Heathrow's six strategic beacons: Digital Future, People and Planet, Capacity, Winning Team, Value for Customers, and Creating Capacity. Be ready to discuss how your experience aligns with these priorities and how you can contribute to their transformation goals.
✨Showcase Your Change Management Skills
Prepare specific examples of how you've advised and enabled teams in previous roles to lead business change. Highlight your user-centred approach and any test-and-learn strategies you've implemented to drive adoption and maximise benefits.
✨Build Cross-Functional Relationships
Demonstrate your ability to collaborate across diverse stakeholder groups. Share instances where you've successfully partnered with different functions or external partners to achieve measurable outcomes, emphasising your role in fostering dialogue and shared ownership.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a complex, matrixed environment. Think about how you would shape and mobilise a portfolio of initiatives, and be prepared to discuss your planning and reporting strategies for business-change activities.