As a Services Lead – Border Product Development Manager, you will play a key role in driving strategic border initiatives, working across operational, commercial, security, and project delivery teams to develop and implement innovative solutions that enhance the passenger journey and operational performance. This is an exciting opportunity to influence major programmes, build relationships with senior stakeholders, and contribute to the delivery of transformative projects across Heathrow's border environment.
Responsibilities
- Lead and support the development and delivery of border-related products, services, and strategic initiatives across the airport environment.
- Provide subject matter expertise and ensure Border Force awareness and engagement in key projects, including border automation, wayfinding improvements, and baggage programmes.
- Build and maintain strong relationships with internal and external stakeholders, influencing outcomes and driving collaboration across multiple teams.
- Work closely with Strategy, Solutions, Commercial, Security, and Operational teams to support project planning, implementation, and continuous improvement activities.
- Balance competing priorities, risks, and business requirements to ensure successful delivery of strategic objectives.
- Participate in project working groups and business change initiatives, contributing innovative ideas and supporting organisational growth and development.
Qualifications
- Proven experience building and managing relationships with a wide range of internal and external stakeholders.
- Strong collaboration and influencing skills, with the ability to work effectively across multiple functions and teams.
- Experience managing competing priorities and delivering results in a complex, fast-paced environment.
- Knowledge of operational environments and the ability to support business and project delivery objectives.
- Understanding of health and safety responsibilities and commitment to maintaining high operational standards.
- Demonstrated experience contributing to strategic projects, change initiatives, or service development programmes.
Airport Journeys Lead – Border Product Development in London employer: Heathrow Airport
Heathrow Airport is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the fast-paced aviation industry. With a commitment to employee growth, we provide ample opportunities for professional development and the chance to lead transformative projects in data science and AI. Join us at one of the world's busiest airports, where your contributions will directly enhance safety and efficiency in airport operations.
