At a Glance
- Tasks: Lead and coordinate airport operations, managing incidents and team performance.
- Company: Heathrow Airport, a dynamic hub with a focus on operational excellence.
- Benefits: Competitive salary, shift flexibility, and opportunities for professional growth.
- Other info: Join a fast-paced environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of airport operations, making a real impact every day.
- Qualifications: Strong organisational skills and ability to thrive under pressure.
The predicted salary is between 38250 - 46750 £ per year.
The Airport Control Shift Lead leads and coordinates Heathrow’s Airport Control operations in APOC, ensuring all day response to a wide range of incidents and enquiries across the airport. They are subject matter experts in SOPs, guiding the team during incidents, maintaining standards, and overseeing complex or high-impact situations while liaising with key stakeholders. They also manage team performance, act as a key escalation point, and serve as a link between operational teams and senior airport leadership.
Shift Pattern: 12 hour shifts, both early and late - 4 on 4 off pattern. Please note this role requires CTC clearance which requires UK residency for the past 3 years.
Responsibilities:
- Lead and coordinate day-to-day Airport Control operations, acting as the primary link with AOM, ACM/ACOM, and wider stakeholders, while maintaining situational awareness during incidents.
- Line manage and support the team (OLCs/OCs), overseeing wellbeing, performance, training, and ensuring adequate shift coverage and effective time management.
- Oversee incident management, ensuring SOPs are followed, accurate records are logged, and appropriate responses/resources are deployed for alarms, emergencies, and enquiries.
- Monitor systems, faults, and incident trackers (e.g. DORIS), ensuring timely resolution, escalation of critical issues, and operational readiness at all times.
- Act as the key escalation point and liaison during incidents, coordinating communication between operational teams, senior management, and external partners.
- Drive operational excellence through continuous improvement, consistent standards, stakeholder service, and effective handovers, briefings, and team coordination.
Qualifications:
- Ability to remain calm and perform effectively under pressure in a complex, fast-paced environment.
- Strong organisational skills with the ability to manage multiple tasks and competing demands effectively.
- Effective communication and influencing skills across all levels, including internal teams, external partners and control authorities.
- Ability to demonstrate sound judgement and decision-making when handling sensitive incidents or challenging situations.
- Handles confidential and sensitive information with discretion, professionalism and integrity.
- Able to build strong working relationships, challenge constructively where appropriate, and ensure compliance with established procedures and standards.
- Ideally: Experience in Airport Operations, ideally with at least 12 months in a multi-stakeholder operational environment.
- Familiarity with Heathrow’s terminal and airfield geography.
- Ability to identify and implement operational improvements and new ways of working.
Airport Control Shift Lead in London employer: Heathrow Airport
As a Payroll Specialist based in Glasgow, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our collaborative culture fosters strong relationships across HR and Payroll, ensuring you have the support needed to excel in your role while contributing to continuous process improvements. With a commitment to compliance and service quality, we offer meaningful opportunities for career advancement and a rewarding experience in managing payroll and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Control Shift Lead in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Heathrow Airport.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Heathrow Airport. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Airport Control Shift Lead in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Heathrow Airport, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Heathrow Airport and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Heathrow Airport. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Heathrow Airport
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Heathrow Airport.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Heathrow Airport.
