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- Tasks: Coordinate and enhance technology services for Heathrow's operations and digital functions.
- Company: Heathrow, the world's most iconic airport, offering unique career opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a dynamic team making a real impact on millions of passengers' journeys.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Hybrid working model with a focus on sustainability and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for two Technology Service Managers to help coordinate and improve the technology services that support Heathrow's operations, corporate functions and digital services. Working across our end-to-end technology ecosystem - suppliers, service owners and internal teams - you will help ensure the reliable, safe and effective delivery of business-critical services.
As part of this campaign, candidates can be considered for one or both of the following role focuses:
- Service Design: Leading early-phase service design for new or modified services within projects; aligning solutions to our SIAM ecosystem; tailoring designs to supplier capabilities; ensuring adherence to ITIL processes and Service Standards.
- Risk & Compliance: Managing IT Operations risk with a focus on operational impact; designing and monitoring controls to prevent incidents; overseeing supplier compliance with contractual obligations and mandated operating-manual activities.
Responsibilities:
- Managing relationships with key stakeholders across business areas, ensuring their objectives and needs are clearly understood.
- Overseeing service performance, including availability, service issues, improvement plans and supplier performance reports.
- Supporting major incidents and change activity, working collaboratively with internal teams and technology suppliers.
- Maintaining and developing service information, including service wrappers, continual service improvement plans and service portfolios.
- Identifying and managing service risks, ensuring suppliers meet agreed standards and contractual obligations.
- Participation in the incident response on-call rota.
Qualifications:
- Experience working with and influencing business stakeholders.
- Experience supporting or managing service introduction or service validation processes.
- Ability to manage service performance and supplier relationships in a complex operational environment.
- Strong communication skills - written, spoken and presentation - to engage senior groups and stakeholders effectively.
- Experience managing or contributing to service portfolios or service roadmaps.
- Understanding of commercial considerations, including supplier obligations and contract-related activities.
Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you will discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
Our rewards include competitive salaries and excellent benefits that will support you now and in the future. We offer performance-based annual bonuses, generous annual leave allowances, market-leading pensions, family friendly policies, access to private health insurance and a wide range of wellbeing tools.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. You will need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger. Heathrow is an accessible place to work, with five diversity networks, championing inclusivity and celebrating individuality.
Together, we are working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Service Manager in Hounslow employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you managed service performance or improved supplier relationships. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience with service design, risk management, and stakeholder relationships, as these are key aspects of the job.
Showcase Your Communication Skills: Since strong communication is crucial for this role, use clear and concise language in your application. Share examples of how you've effectively engaged with senior stakeholders or managed supplier relationships.
Demonstrate Your Understanding of ITIL Processes: Familiarise yourself with ITIL processes and mention any relevant experience in your application. This will show us that you understand the framework we operate within and can contribute from day one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Heathrow!
How to prepare for a job interview at Heathrow Airport
✨Know Your Stuff
Before the interview, dive deep into the role of a Service Manager. Familiarise yourself with ITIL processes, service design principles, and risk management strategies. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Stakeholder Skills
Since managing relationships with key stakeholders is crucial, prepare examples from your past experiences where you've successfully influenced or collaborated with business areas. Highlight how you understood their needs and delivered results that aligned with their objectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential service issues or compliance challenges you might face at Heathrow and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
