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- Tasks: Lead the digital commercial strategy to boost revenue and enhance customer value across e-commerce.
- Company: Heathrow, the world's most iconic airport, offering unique career opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a pioneering team transforming passenger experiences while driving growth at Heathrow.
- Qualifications: Proven success in multi-channel digital strategies and strong analytical skills required.
- Other info: Hybrid working model with a focus on inclusivity and diverse talent.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Commercial Trading & Planning Manager is accountable for shaping and executing the enterprise digital commercial strategy across e-commerce, to include rail and car parking channels, to deliver revenue growth, margin optimisation, and customer value. This role sits at the intersection of trading, commercial planning, and digital optimisation, with a clear remit to drive revenue growth, improve conversion, and maximise customer value across multiple e-commerce, service, and transport-related verticals. The role provides senior advisory input to product, pricing, finance, and marketing leadership, owns trading performance frameworks, and ensures commercial priorities are embedded in digital roadmaps, propositions, and channel optimisation.
Responsibilities
- Design and lead the multi-channel commercial strategy across e-commerce, rail, and parking, ensuring alignment with organisational objectives and market dynamics.
- Own annual budgeting, quarterly reforecasting, and scenario planning; set trading objectives and OKRs that integrate product, pricing, marketing, and operational plans.
- Run the enterprise trading cadence (daily/weekly/monthly), surface risks and opportunities, and hold stakeholders accountable for actions and outcomes.
- Influence roadmap prioritisation and investment decisions to ensure commercial impact is central to product, UX, and technology enhancements.
- Institutionalise a test-and-learn culture using A/B and multivariate testing; deploy commercial playbooks and predictive analytics to inform trading decisions.
- Ensure end-to-end trading performance across e-commerce, rail ticketing, and parking propositions, safeguarding brand integrity and regulatory compliance.
- Own dashboards and reporting packs; translate complex data into actionable insights and recommendations for senior leadership.
Qualifications
- Proven success in owning and delivering multi-channel digital commercial strategies and trading performance with measurable business impact.
- Advanced financial and analytical capability, including forecasting, budgeting, scenario modelling, and interpreting large data sets.
- Expertise in e-commerce trading, with practical knowledge of pricing, yield, and revenue optimisation principles.
- Skilled in digital performance optimisation, including conversion rate improvement, A/B testing, and merchandising strategies.
- Familiarity with marketplace or multi-product digital businesses and API-led integrations.
Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences. We offer competitive salaries and excellent benefits that will support you now and in the future, including performance-based annual bonuses, generous annual leave allowances, and market-leading pensions. Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing flexibility while ensuring we deliver for the operational needs of Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger. You’ll be part of a Customer team that drives our profitability across everything from retail, property, and airport transport, through to passenger services, forecasting, and contracts with airlines.
Senior Commercial Trading & Planning Manager in Hounslow employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Trading & Planning Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in e-commerce and digital strategies.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your achievements and how they relate to the role of Senior Commercial Trading & Planning Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Commercial Trading & Planning Manager in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in multi-channel digital strategies and trading performance. We want to see how your skills align with our goals at Heathrow!
Showcase Your Analytical Skills: Since this role involves a lot of data interpretation, don’t shy away from showcasing your financial and analytical capabilities. Share examples of how you've used data to drive decisions and improve performance.
Highlight Your E-commerce Expertise: We’re looking for someone with a solid background in e-commerce trading. Be sure to mention any relevant experience you have with pricing, yield optimisation, and conversion rate improvements in your application.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Heathrow Airport
✨Know Your Numbers
As a Senior Commercial Trading & Planning Manager, you'll need to demonstrate your advanced financial and analytical skills. Brush up on your forecasting, budgeting, and scenario modelling techniques. Be ready to discuss how you've used data to drive trading performance in previous roles.
✨Showcase Your E-commerce Expertise
Make sure you can talk confidently about your experience with e-commerce trading. Prepare examples of how you've improved conversion rates or optimised pricing strategies. Highlight any familiarity with A/B testing and digital performance optimisation, as these are key to the role.
✨Align with Company Goals
Understand the company's objectives and how your role fits into their broader strategy. Be prepared to discuss how you would design and lead a multi-channel commercial strategy that aligns with their goals. This shows that you're not just thinking about your own success but also about the company's growth.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential risks and opportunities in trading performance and how you would address them. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
