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- Tasks: Lead IT communications and create impactful reports for Heathrow's executives.
- Company: Heathrow Airport, a world-renowned hub with diverse opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and health insurance.
- Why this job: Join a dynamic team making a real impact in aviation and sustainability.
- Qualifications: Strong communication skills and experience in IT metrics reporting.
- Other info: Hybrid working model with excellent career growth potential.
The predicted salary is between 60000 - 75000 £ per year.
As Heathrow's IT Business Manager (also known as IT Business Lead), you'll be the practical go-to person who keeps IT connected to the rest of the airport: turning IT data and metrics into clear reports and dashboards that executives actually understand and use, running effective internal communications (like town halls and updates), building strong working relationships across teams, and making sure everyone sees how IT delivers real business value-while keeping everything aligned with Heathrow's goals.
Responsibilities
- Develop and run a straightforward, effective IT communication plan that keeps everyone—from the IT Leadership Team to the wider airport business—aligned with IT strategy and Heathrow's overall goals.
- Pull together IT performance data from different teams (operations, finance, cyber, etc.), turn it into simple, easy-to-read reports, dashboards, and executive summaries that non-technical leaders can actually understand and act on.
- Build and maintain strong, trust-based relationships across the organisation, acting as the main point of contact for IT-related questions, updates, and requests from both inside IT and the rest of Heathrow.
- Organise and deliver regular internal events (e.g., town halls, leadership forums) and produce clear, professional materials (presentations, case studies, FAQs) to showcase what IT is delivering and why it matters to the business.
- Continuously gather feedback, spot ways to improve how IT communicates and reports, and make sure IT is seen as a reliable, valuable partner that directly supports Heathrow's success.
Qualifications
- Strong strategic communication skills, with proven ability to take complex IT concepts, data and technical details and turn them into clear, compelling messages that non-technical stakeholders (executives, board members, business leaders) can easily understand and act on.
- Excellent written and visual communication expertise, including creating professional presentations, executive reports, dashboards, and other materials using tools like PowerPoint, Excel, and ideally Power BI or Tableau.
- Solid experience interpreting and working with IT performance metrics and data from multiple sources (e.g. operations, finance, cyber security), then synthesising it into concise, actionable insights and visual summaries.
- Strong interpersonal and influencing skills - building trust-based relationships, engaging diverse stakeholder groups across the organisation, and communicating effectively without formal authority.
- Highly organised with a track record of coordinating and delivering impactful internal events (e.g. town halls, leadership forums) and managing ongoing communication channels while maintaining consistent quality, branding and tone.
About Us
There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team
Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions. Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.
IT Business Manager in Hounslow employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Manager in Hounslow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Business Manager role at Heathrow.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with potential employers, make sure you can explain complex IT concepts in simple terms. Remember, they want someone who can bridge the gap between tech and business.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT strategy and performance metrics. Think about how you can showcase your ability to create clear reports and dashboards that executives will love. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting you on your journey to becoming part of the Heathrow family.
We think you need these skills to ace IT Business Manager in Hounslow
Some tips for your application 🫡
Know Your Audience: When crafting your application, remember that the hiring team is looking for someone who can communicate complex IT concepts clearly. Use straightforward language and avoid jargon to ensure your message resonates with non-technical stakeholders.
Showcase Your Skills: Highlight your experience with creating reports and dashboards. Include examples of how you've turned data into actionable insights in previous roles. This will demonstrate your ability to deliver real business value, just like we do at Heathrow.
Be Personable: Building strong relationships is key in this role. In your application, share instances where you've successfully engaged with diverse teams or stakeholders. This will show us that you can be the go-to person for IT-related queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Heathrow Airport
✨Know Your IT Metrics
Before the interview, brush up on key IT performance metrics and how they relate to business outcomes. Be ready to discuss how you can turn complex data into clear, actionable insights that non-technical stakeholders can understand.
✨Master Your Communication Plan
Prepare to talk about your experience in developing effective communication strategies. Think of examples where you've successfully aligned IT goals with broader business objectives, and be ready to share how you can keep everyone informed and engaged.
✨Build Relationships
Highlight your interpersonal skills by sharing stories of how you've built trust-based relationships across teams. Be prepared to discuss how you handle IT-related queries and updates, ensuring that all stakeholders feel supported and informed.
✨Showcase Your Event Management Skills
Think of past events you've organised, like town halls or leadership forums. Be ready to explain how you ensured these events were impactful and aligned with the company's branding and tone, showcasing your ability to deliver high-quality internal communications.