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- Tasks: Lead a team to enhance ground handling operations and improve safety and efficiency.
- Company: Join Heathrow, a leader in the aviation industry with a commitment to inclusivity.
- Benefits: Enjoy competitive pay, performance bonuses, generous leave, and private health insurance.
- Why this job: Make a real impact on airport operations while developing your career in a dynamic environment.
- Qualifications: Experience in ground handling or regulated industries, strong project management, and communication skills.
- Other info: Hybrid working options available, promoting work-life balance and sustainability.
The predicted salary is between 50000 - 65000 £ per year.
You will build and maintain strong relationships with key external stakeholders, including IATA, and take ownership of the ongoing effectiveness of ISAGO accreditation across the ground handling community, including cargo operators. Using data, insights and operational intelligence, you'll proactively identify opportunities to improve performance, working in partnership with internal Heathrow teams and the wider airside community to deliver improvement initiatives that achieve measurable benefits in safety and efficiency.
Responsibilities
- Shape and influence the ground handling environment, aligning teams and strengthening HAL's position with airport stakeholders.
- Lead a small shift-based team to oversee safe, compliant day-to-day ramp operations, including airside vehicles, equipment and infrastructure.
- Work collaboratively with internal partners, including Airside Performance and Airside Licensing, to address operational and performance issues across third-party ground handlers.
- Engage and manage stakeholders to support the successful delivery of operational and improvement projects.
- Represent Ground Handling at key operational forums, deputising where required, and assess the impact of provider changes on safe and efficient airside operations.
Qualifications
- Previous experience in ground handling or experience of the issues associated with working within a regulated industry.
- Strong project management skills.
- Excellent interpersonal skills with the ability to influence all levels of the HAL client organisation, internal staff, airlines and framework consultants and contractors.
- Effective communicator with the ability to articulate complex issues in a clear and concise manner.
- A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
Ideally, you'll also have:
- Knowledge of airport operations.
- Ability to lead effectively both directly and within a matrix organisation.
- Working knowledge of the EU Ground handling directive.
- Ability to demonstrate a working knowledge and understanding of Just Culture.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Ground Handling Manager in Hounslow employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Handling Manager in Hounslow
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your project management skills and experience in ground handling. Use specific examples to demonstrate how you've improved performance or safety in past roles.
✨Be Ready for the Interview
Prepare for interviews by researching the company and understanding their operations. Think about how your background aligns with their needs, especially in terms of stakeholder engagement and compliance. Practice common interview questions to boost your confidence!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Ground Handling Manager in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ground Handling Manager role. Highlight your relevant experience in ground handling and project management, and show how you can influence and engage stakeholders effectively.
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to articulate complex issues clearly. Consider including examples of how you've successfully communicated with various stakeholders in the past.
Highlight Your Data-Driven Approach: We love candidates who can use data and insights to drive performance improvements. In your application, mention any experience you have with operational intelligence and how you've used it to identify opportunities for enhancement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Heathrow Airport
✨Know Your Stakeholders
Before the interview, research key external stakeholders like IATA and understand their role in ground handling. This will help you articulate how you can build and maintain strong relationships with them, showcasing your proactive approach.
✨Demonstrate Data-Driven Insights
Prepare examples of how you've used data and operational intelligence to improve performance in previous roles. Be ready to discuss specific initiatives you've led that resulted in measurable benefits, particularly in safety and efficiency.
✨Showcase Your Leadership Skills
Think of instances where you've successfully led a team or project, especially in a regulated environment. Highlight your ability to influence and align teams, as well as how you manage day-to-day operations effectively.
✨Communicate Clearly
Practice articulating complex issues in a clear and concise manner. During the interview, focus on how you can communicate effectively with various levels of the organisation, ensuring everyone is on the same page regarding operational and performance issues.