Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead Heathrow's rail operations, ensuring safety and excellence in service delivery.
- Company: Heathrow is the world's most iconic airport, offering unique career opportunities.
- Benefits: Enjoy competitive salaries, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a dynamic team at a global hub, making a real impact on travel and sustainability.
- Qualifications: Professional qualification in engineering or asset management; experience in operational management required.
- Other info: Hybrid working options available; diverse and inclusive workplace culture.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
As the Heavy Rail Operations Manager, you will take the lead in overseeing all aspects of Heathrow\’s rail operations, from trackside access to emergency and incident planning, ensuring the highest standards of safety for our colleagues and customers. You\’ll play a key role in building strong, collaborative relationships across the airport, working closely with internal teams and external partners to consistently deliver operational excellence and an outstanding experience for Heathrow Rail users.
Responsibilities
- Act as a line manager for Heathrow Rail (station and back of house) colleagues, ensuring effective performance, compliance and service levels are delivered.
- Develop robust emergency and contingency plans, out of hours response and on call processes to ensure effective incident management plans are in place.
- Create strong relationships with key stakeholders to achieve the successful delivery of Heathrow Rail service goals.
- Implement procedures in accordance with health and safety, security and environmental policies, to meet business and regulatory requirements and manage risks.
- Support the review and continuous improvement of our rail service.
- Ensure all employees, contractors and third parties hold the relevant permits to carry out their duties safely and compliantly.
Qualifications
- Professional qualification (ONC minimum) within engineering or asset management.
- Proven experience running a control room operation or managing an operational team.
- Strong people and stakeholder management skills.
- Trained and experienced in incident and accident investigation, with an understanding of how to identify root cause.
- Good working knowledge of railway network operations, operating rules, guidelines and performance metrics
- Proficient use of Word, Excel, Project and PowerPoint applications.
About Us
There\’s something so special about working at the world\’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you\’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we\’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we\’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there\’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we\’ll support you to be at your best inside and outside work. And of course, we\’ll provide varied learning and development opportunities too. Here you\’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You\’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow\’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team
Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.
Our team touches all aspects of airport life – from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth £14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.
You\’ll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It\’s an exciting place to be, where every day, you\’ll discover a world of fresh possibilities and you\’ll be mentored by world-class experts every step of the way.
#J-18808-Ljbffr
Heavy Rail Operations Manager employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heavy Rail Operations Manager
✨Tip Number 1
Familiarise yourself with Heathrow's rail operations and the specific challenges they face. Understanding their operational environment will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Heathrow, especially those in rail operations. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in incident management and stakeholder engagement. Be ready to share specific examples of how you've successfully navigated similar situations in the past, as this is crucial for the Heavy Rail Operations Manager position.
✨Tip Number 4
Stay updated on the latest trends and regulations in railway operations and safety. This knowledge will not only enhance your discussions during the interview but also demonstrate your commitment to continuous improvement and operational excellence.
We think you need these skills to ace Heavy Rail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in rail operations and management. Emphasise your leadership skills, incident management experience, and any qualifications related to engineering or asset management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for rail operations and your understanding of the role. Mention specific examples of how you've successfully managed teams or improved operational processes in previous positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency with tools like Word, Excel, Project, and PowerPoint. Also, mention your knowledge of railway network operations and any experience with health and safety regulations.
Showcase Stakeholder Management Experience: Provide examples of how you've built strong relationships with stakeholders in past roles. This is crucial for the Heavy Rail Operations Manager position, so make it clear how you can contribute to collaborative efforts at Heathrow.
How to prepare for a job interview at Heathrow Airport
✨Know Your Operations
Familiarise yourself with the specific rail operations at Heathrow. Understand the key challenges and successes of their current operations, and be ready to discuss how your experience aligns with their needs.
✨Demonstrate Leadership Skills
As a Heavy Rail Operations Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've effectively managed teams, resolved conflicts, and improved performance in previous roles.
✨Prepare for Scenario Questions
Expect questions about emergency and incident management. Think of past experiences where you successfully handled crises or developed contingency plans, and be ready to explain your thought process.
✨Build Relationships
Highlight your ability to build strong relationships with stakeholders. Be prepared to discuss how you've collaborated with various teams and external partners to achieve operational goals in your previous roles.
