At a Glance
- Tasks: Join our Finance team to process and maintain retail accounts while improving financial operations.
- Company: Heathrow Airport, the UK's premier international airport, delivering top-notch services.
- Benefits: Full training provided, flexible working environment, and a chance to develop your finance skills.
- Other info: 12-month fixed-term contract with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact on retail finance processes.
- Qualifications: Enthusiastic, detail-oriented individuals with good communication skills are encouraged to apply.
The predicted salary is between 25000 - 30000 £ per year.
We deliver Finance and HR services to Heathrow Airport, the UK’s premier international airport. Our role is critical in providing the support functions that help Heathrow achieve its vision of delivering the best airport service in the world. We are looking for a proactive and detail-oriented Service to Cash (Retail) Team Member to join our Finance team. This is an exciting opportunity for someone with enthusiasm, drive, and a positive attitude who enjoys working with data and solving problems. The successful candidate will be numerate, analytical, and investigative, with the ability to process and reconcile large volumes of financial data accurately and efficiently. Previous experience in a transactional finance or revenue management environment would be advantageous; however, full training will be provided for the right candidate. This role plays an important part in supporting the delivery of revenue management and ensuring the effective operation of retail finance processes. Please note this is a 12 month FTC.
Responsibilities
- Process and Maintain Retail Concessionaires accounts
- Perform Reconciliations across various systems
- Month end processing and Reconciliations
- Working closely with the Retail Account Managers
- Query management and resolution
- On-going process improvement
- Supporting obtaining sales data from Retail Concessionaires
Qualifications
- Knowledge of relevant discipline is desirable but full training can be provided in role
- Proven ability to successfully communicate with stakeholders, with good interpersonal, written and verbal skills
- Attention to detail and accuracy
- Ability to work to tight deadlines, with a flexible agile attitude
- Experienced user of Microsoft Office tools
- Good organisational skills, with ability to plan, prioritise and work to deadlines
Ideally, you'll also have:
- Document management systems experience
- Reconciliation experience
- Finance Background
Team Member - Retail (FTC/Secondment) in Glasgow employer: Heathrow Airport
Heathrow Airport offers a dynamic and supportive work environment where employees are valued for their contributions to delivering world-class service. As a Team Member in the Retail Finance team, you will benefit from comprehensive training, opportunities for professional growth, and a collaborative culture that encourages innovation and problem-solving. Located at the UK's premier international airport, this role not only provides a chance to develop your finance skills but also to be part of a team that plays a vital role in enhancing the passenger experience.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Retail (FTC/Secondment) in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Heathrow Airport, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Heathrow Airport!
We think you need these skills to ace Team Member - Retail (FTC/Secondment) in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Heathrow Airport, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Heathrow Airport and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Heathrow Airport that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Heathrow Airport
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
