At a Glance
- Tasks: Support HR activities and deliver excellent customer service to colleagues.
- Company: Join a dynamic team in a leading organisation based in Glasgow.
- Benefits: Gain valuable experience with a competitive salary and professional development opportunities.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
- Why this job: Be the first point of contact for HR queries and make a positive impact.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Description
As a People Services Support Team Member, you will deliver agreed People Services activities in line with business requirements and relevant regulatory and compliance standards.
Delivering a great customer experience to our colleagues is central to this role.
You will act as a professional, timely, and high‑quality first point of contact for HR‑related queries across the organisation.
You will resolve queries at the earliest opportunity, using sound judgement to escalate more complex cases where appropriate, always ensuring a positive and supportive colleague experience.
Please note this is a 12 month FTC.
Responsibilities
- Deliver defined People Services activities in line with business requirements.
- Maintain a high level of attention to detail, ensuring data is checked and input accurately.
- Build and maintain strong working relationships within the People Services team and with wider stakeholders.
- Ensure all received data is accurately recorded in Heathrow systems, providing a clear and auditable trail of documentation and actions.
- Proactively identify opportunities for continuous improvement and contribute to process improvement and change initiatives.
Examples of duties
- Complete employment references for current and former employees.
- Respond to Tier 1 HR queries received via telephone, email, and service requests, resolving queries at first point of contact wherever possible.
Qualifications
- Ability to work to tight deadlines, demonstrating a flexible and agile approach.
- Proven customer service experience, with a focus on delivering a positive and professional experience.
- Strong organisational skills, with the ability to plan, prioritise, and manage multiple tasks to meet deadlines.
- Competent and confident user of Microsoft Office applications.
People Services Support Team Member (Glasgow Based) employer: Heathrow Airport
As a Payroll Specialist based in Glasgow, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our collaborative culture fosters strong relationships across HR and Payroll, ensuring you have the support needed to excel in your role while contributing to continuous process improvements. With a commitment to compliance and service quality, we offer meaningful opportunities for career advancement and a rewarding experience in managing payroll and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Support Team Member (Glasgow Based)
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Heathrow Airport and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Services Support Team Member (Glasgow Based)
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Heathrow Airport. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Heathrow Airport
✨Showcase Your Adaptability
Given that this is a temporary HR role at Heathrow Airport, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Heathrow Airport uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Heathrow Airport.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Heathrow Airport.
