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- Tasks: Support facilities management and ensure a safe, efficient working environment.
- Company: Heathrow, the world's most iconic airport, offering unique career opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Flexible working options available, with a focus on inclusivity and personal development.
- Why this job: Join a dynamic team and make a real impact in a rapidly growing environment.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 36000 £ per year.
Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs. Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities.
Within Heathrow’s Business Services function, the Operations Team member is required to be a dynamic and flexible resource supporting the delivery of the end-to-end Operations Team service, with a specific focus on facilities management, equipment management, and mail room services. This 12 month FTC will require the successful candidate to work on-site 5 days per week.
Your role will involve:
- Deliver general facilities support to maintain a safe, well-functioning working environment across the centre.
- Manage daily electronic document processes, including inbound/outbound mail and archiving to digital formats.
- Support IT equipment provision through asset deployment, stock control, and basic end-user troubleshooting.
- Provide high-quality administrative support for Operations projects within the centre.
- Work with internal customers to resolve service issues and identify opportunities for improvement.
- Escalate issues when required and assist with additional queries or initiatives as needed.
These skills are essential:
- Competence working with Microsoft Office, specifically Word and Excel.
- Committed to the delivery of excellent customer service, evidenced through working in a previous customer service role.
- Proven ability to take ownership and work on own initiative.
- Ability to maintain resilience when dealing with issues and complaints.
Ideally, you’ll also have:
- Previous administration and/or facilities experience.
- Knowledge of applicable Health & Safety legislation.
There’s something so special about working for the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong.
Our rewards include competitive salaries and excellent benefits that will support you now and in the future. We offer performance-based annual bonuses, generous annual leave allowances, market-leading pensions, family friendly policies, access to private health insurance, and a wide range of wellbeing tools.
Your contractual place of work will be the Heathrow Business Services Centre in Glasgow, so you’ll need to be based in the UK and within a commutable distance to work. We also have some hybrid roles with a working approach which offers the opportunity for colleagues to work from home for an average of two days a week.
As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger.
Facilities Team Member (Glasgow) employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member (Glasgow)
✨Tip Number 1
Get to know the company! Research Heathrow's values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to facilities management and customer service. Think about examples from your past experiences that demonstrate your skills and resilience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Facilities Team Member (Glasgow)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about joining our team at Heathrow and contributing to our ambitious goals.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We’re looking for skills in facilities management and customer service, so don’t hold back on showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Heathrow Airport
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Team Member role. Familiarise yourself with the key responsibilities like facilities management and equipment support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you successfully resolved issues or improved service delivery. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenges in previous roles. Think of specific instances where you took ownership of a problem and found a solution. This will showcase your resilience and initiative, which are essential traits for the dynamic environment at Heathrow.
✨Prepare Questions About the Company
Interviews are a two-way street, so come prepared with thoughtful questions about Heathrow's Business Services team and their future ambitions. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.