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- Tasks: Manage partnerships and drive growth in B2B sales at Heathrow Airport.
- Company: Heathrow, the world's most iconic airport with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Why this job: Join a pioneering team transforming passenger experiences and driving innovation.
- Qualifications: Experience in account management and a strong understanding of the travel industry.
- Other info: Hybrid working model with diverse opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport. We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
This role will act as a key ambassador for Heathrow and Heathrow Express brands, manage the relationship with key partner accounts, identify opportunities to grow B2B sales channels with new and existing partners. Please note this role is a 12 month Fixed Term Contract.
Your role will involve:
- Manage a range of existing commercial partnerships ensuring opportunities to drive growth in revenue and passenger volume are exploited.
- Ownership of commercial relationships with a combined value of £6m.
- Identify new key sales and distribution opportunities that align with Heathrow Express' business strategy.
- Ensure new partnerships are delivered and nurtured according to process, carrying out assessments to ensure a solid ROI for any new partnerships or agreements.
- Develop key growth and marketing plans with individual partners to maximise revenue opportunities.
- Onboard new partners into Heathrow API distribution technology and ensure technical requirements are completed by the correct stakeholders.
- Onboard new partners into Heathrow and Heathrow Express technology, such as APIs, white labels and aggregators, ensuring technical requirements are completed by the correct stakeholders.
- Ensure a timely resolution to any issues or concerns raised by partners or customers.
These skills are essential:
- Experience of account management or developing external partnerships.
- Commercially aware, with trading, planning and forecasting experience and a clear understanding of ROI and profits.
- Strong experience of the travel industry gained through airline/travel agency/destination management/ground transportation type roles.
- Proven work experience managing and growing sales through third parties.
- Strong attention to detail with the ability to interpret and present data to others.
- An understanding of industry sales and distribution channels such as API technology/GDS systems/aggregators.
- Comfortable working with senior stakeholders internally and externally up to CEO level.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Join Heathrow and discover unlimited opportunities to make a difference.
Business Development Manager- 12 month Fixed Term Contract employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager- 12 month Fixed Term Contract
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team at Heathrow.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in account management and partnership development, as these are key for the Business Development Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Heathrow and contributing to our exciting journey.
We think you need these skills to ace Business Development Manager- 12 month Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Development Manager role. Highlight your experience in account management and partnerships, as well as your understanding of the travel industry. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate how you've driven growth or improved partnerships in previous roles. This will help us see the impact you could have at Heathrow.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your fit for the role.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Heathrow Airport
✨Know Your Numbers
As a Business Development Manager, you'll need to demonstrate your understanding of revenue growth and ROI. Brush up on key metrics related to commercial partnerships and be ready to discuss how you've driven sales in previous roles.
✨Showcase Your Partnerships Experience
Prepare specific examples of how you've successfully managed and grown external partnerships. Highlight any experience with B2B sales channels and how you’ve maximised opportunities with existing partners.
✨Understand the Travel Industry
Familiarise yourself with the latest trends in the travel industry, especially around API technology and distribution channels. Being able to speak knowledgeably about these topics will show that you're not just interested in the role but also passionate about the industry.
✨Engage with Stakeholders
Since you'll be working with senior stakeholders, practice articulating your ideas clearly and confidently. Think about how you can build rapport and trust with different levels of management, including those at the CEO level.
