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For Companies At a Glance
- Tasks: Ensure smooth baggage operations at Heathrow, collaborating with various teams.
- Company: Heathrow is the world's busiest airport, offering unique career opportunities.
- Benefits: Enjoy competitive salaries, performance bonuses, generous leave, and hybrid working options.
- Why this job: Join a dynamic team making a real impact in aviation and sustainability.
- Qualifications: Experience in baggage operations or IT service delivery is essential.
- Other info: Diverse and inclusive workplace with strong support for personal development.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
Are you ready to make a real impact at one of the world\’s busiest airports? As a Baggage Operational Assurance Manager, you\’ll play a key role in ensuring that every project and change across Heathrow\’s baggage systems runs smoothly and supports our operational excellence.
From early design through to final handover, you\’ll work closely with a wide range of stakeholders to ensure solutions meet business needs, align with Heathrow\’s standards, and support our long-term strategy. Your work will help mitigate risk and keep our baggage operations running efficiently, delivering a seamless experience for millions of passengers.
Responsibilities
- Working closely with the Airport Operations – Baggage, Baggage Engineering, Airline and Baggage Handler teams to fully understand their risks and requirements and ensure that they are delivered.
- Maintaining accurate records of operational processes, resource, cost, and business impacts to provide timely reports to stakeholders, including the Baggage Approval Board.
- Assuring project solutions against the agreed Baggage Strategies and standards for operability, maintainability, manual handling and safety.
- Working with the project and operational teams to drive plans to maintain operational performance.
- Communicate the Baggage Assurance activities and timelines to Operational teams.
- Work collaboratively across the blended Strategic Partnership team to deliver the operational assurance service.
Qualifications
- Experienced in the Baggage Operational and/or maintenance & IT service delivery environment.
- A working knowledge of Document management, P6 Primavera, Change Control, or similar project management processes and software.
- The ability to work under pressure to drive solutions through the relevant channels.
- Strong leadership skills, to manage directly employed and supplier resources.
- The ability to link strategic planning to live projects.
- Strong organisational, process and time management skills.
About Us
There\’s something so special about working at the world\’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you\’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we\’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we\’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there\’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we\’ll support you to be at your best inside and outside work. And of course, we\’ll provide varied learning and development opportunities too. Here you\’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You\’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow\’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team
Be part of this city within a city. Every year, millions of people travel through Heathrow. Joining our Engineering team means being at the heart of a complex operation whose size, scale and reputation for innovation are unique. We make sure the airport is always running smoothly and keep passengers and planes moving.
Our team touches all aspects of airport life – from water to energy, rail to roads, baggage systems to runways. The scope and variety of what we do is vast, spanning mechanical, electrical, water, civil, rail and environmental disciplines. Together we are responsible for the performance of 500,000 assets worth £14bn. It means there are always a wide range of interesting development, construction and maintenance projects to get involved with. And a lot of ways to develop your skills, career and reputation.
You\’ll be part of a close-knit, driven team, taking on work that you can take real pride in and feel passionate about. It\’s an exciting place to be, where every day, you\’ll discover a world of fresh possibilities and you\’ll be mentored by world-class experts every step of the way.
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Baggage Operational Assurance Manager employer: Heathrow Airport
Contact Detail:
Heathrow Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Operational Assurance Manager
✨Tip Number 1
Familiarise yourself with Heathrow's baggage systems and operational processes. Understanding the specific challenges and requirements of the airport will help you demonstrate your knowledge during interviews and discussions with stakeholders.
✨Tip Number 2
Network with professionals in the aviation and baggage handling sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Heathrow.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed teams or projects under pressure. Highlighting your ability to drive solutions and maintain operational performance will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss how you would align project solutions with Heathrow's long-term strategy. Being able to articulate your understanding of strategic planning and its connection to live projects will set you apart from other candidates.
We think you need these skills to ace Baggage Operational Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in baggage operations, project management, and leadership. Use specific examples that demonstrate your ability to manage risks and deliver solutions effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the aviation industry. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with operational assurance and stakeholder collaboration.
Highlight Relevant Qualifications: Clearly outline any qualifications or certifications related to baggage operations, project management, or IT service delivery. This will help you stand out as a candidate who meets the specific requirements of the role.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to work under pressure and drive solutions. Highlight situations where you've successfully managed projects or improved operational performance in a similar environment.
How to prepare for a job interview at Heathrow Airport
✨Understand the Baggage Systems
Before your interview, make sure you have a solid understanding of Heathrow's baggage systems and operations. Familiarise yourself with the key stakeholders involved, such as the Airport Operations - Baggage and Baggage Engineering teams, as this will show your commitment to the role.
✨Demonstrate Leadership Skills
As a Baggage Operational Assurance Manager, strong leadership is crucial. Prepare examples from your past experiences where you've successfully managed teams or projects, particularly in high-pressure environments, to showcase your ability to lead effectively.
✨Highlight Your Project Management Experience
Be ready to discuss your experience with project management tools like P6 Primavera or Change Control processes. Providing specific examples of how you've used these tools to drive operational performance will demonstrate your capability in managing complex projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to mitigate risks. Think about potential challenges in baggage operations and how you would address them, ensuring you align your answers with Heathrow's standards and long-term strategy.
