At a Glance
- Tasks: Support the Front Office Manager in delivering exceptional guest experiences and managing hotel operations.
- Company: Join Hilton, the UK’s #1 Great Place to Work 2025!
- Benefits: Comprehensive training, career growth opportunities, and a positive work culture.
- Other info: Dynamic environment with a focus on teamwork and customer service excellence.
- Why this job: Be part of a team that creates unforgettable experiences for guests every day.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
What will I be doing?
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Monitor staffing levels to meet cover business demands.
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Assistant Front Office Manager in Slough employer: Heathrow Airport Terminal 5
At Hilton, we pride ourselves on being the UK’s #1 Great Place to Work 2025, fostering a vibrant culture of inclusiveness and positivity. Our commitment to employee growth is evident through exceptional training and support, ensuring that every team member has the opportunity to thrive in their career while delivering outstanding hospitality. Join us in creating unforgettable experiences for our guests, where every role contributes to making each stay magical.
Contact Detail:
Heathrow Airport Terminal 5 Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about creating unforgettable experiences, think about how you can demonstrate your commitment to customer service and teamwork during your chat with potential employers.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams or improved guest satisfaction in previous roles. This will help you stand out as a candidate who can contribute to the hotel's success.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our amazing team and contributing to the positive culture we pride ourselves on.
We think you need these skills to ace Assistant Front Office Manager in Slough
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant supervisory experience and skills that match the job description. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Heathrow Airport Terminal 5
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand, values, and services. Research their loyalty programme and think about how you can promote it. This shows your genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams or improved guest satisfaction in previous roles. Be ready to discuss your approach to training and motivating staff.
✨Customer Service is Key
Highlight your commitment to delivering exceptional customer service. Share specific instances where you went above and beyond for guests. This will resonate well, as the role focuses heavily on guest satisfaction and creating memorable experiences.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and unexpected situations. Think of scenarios where you had to adapt quickly or resolve conflicts. Practising these responses will help you feel more confident during the interview.
