At a Glance
- Tasks: Support the Front Office Manager in delivering exceptional guest experiences and managing hotel operations.
- Company: Join Hilton, the UK’s #1 Great Place to Work 2025!
- Benefits: Comprehensive training, career growth opportunities, and a positive work culture.
- Other info: Dynamic environment with a focus on teamwork and customer service excellence.
- Why this job: Be part of a team that creates unforgettable experiences for guests every day.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
What will I be doing?
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Monitor staffing levels to meet cover business demands.
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Assistant Front Office Manager in Slough employer: Heathrow Airport Terminal 5
At Hilton, we pride ourselves on being the UK’s #1 Great Place to Work 2025, fostering a vibrant culture of inclusiveness and positivity. Our commitment to employee growth is evident through exceptional training and support, ensuring that every team member has the opportunity to thrive in their career while delivering outstanding hospitality. Join us in creating unforgettable experiences for our guests, where every role contributes to making each stay magical.
Contact Details:
Heathrow Airport Terminal 5 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heathrow Airport Terminal 5. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heathrow Airport Terminal 5
Don't be shy about reaching out to Heathrow Airport Terminal 5 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heathrow Airport Terminal 5 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heathrow Airport Terminal 5
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
