At a Glance
- Tasks: Engage with local communities and support events that amplify their voices.
- Company: Heathrow Airport, a leader in sustainable aviation and community relations.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Flexible hybrid working model and diverse, inclusive workplace culture.
- Why this job: Make a real impact by fostering positive relationships and enhancing community trust.
- Qualifications: Strong communication skills and experience in community engagement or event coordination.
The predicted salary is between 36000 - 44000 £ per year.
There'sno place like Heathrow when it comes tothescale of our ambitions.
Together, we'reworking to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Our Communications, Communities and Carbon function brings together engagement, communicationsand sustainability leadership.
Thisis about more thanprotecting and enhancing our reputation.
Focusingon the experiences of our passengers, colleaguesand partners, we ensurethatas Heathrow thrives, so too will our people, our communities, ourcountryand our world.
Our sustainability strategy, Heathrow 2.0, is central to everything we do.
We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work.
We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.
- Job Info
- Job Identification 5673
- Job Category Stakeholder Engagement and Comms
- Job Schedule Full time
- Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB
- Contract Type Permanent
- Working Pattern Monday-Friday Business hours
Job Description
Join Heathrow’s Communities and Residential Property team, a teamdedicated to building trust and fostering positive relationships with the communities surrounding the airport.
As a Community Engagement Coordinator, you will play a vital role in supporting engagement strategies that address key operational impacts and community concerns, helping to protect and enhance Heathrow’s reputation as a responsible neighbor.
In this role, you will work closely with Community Engagement Manager to deliver tailored engagement activities, ensuring that local voices are heard and reflected in Heathrow’s decision making.
You will be at the heart of the issues that matter most to our communities, capturing feedback, supporting events, and maintaining clear communication channels.
Your work will directly influence how Heathrow responds to community needs and supports its strategic expansion plans.
Principal Accountabilities
Build strong understanding of local communities, ensuring their needs and feedback inform engagement and decision-making.
- Support the planning and execution of community events, including logistics, speaker coordination, and on-the-day engagement.
- Manage and respond to community inquiries through the Community Relations Helpdesk, ensuring timely and accurate information is provided.
- Capture, record, and share stakeholder feedback with internal teams to inform business decisions and improve community relations.
- Assist in producing clear, accessible communication materials across digital and traditional channels to keep communities informed.
- Prepare reports and updates on community engagement activities and emerging issues for senior leadership review.
Qualifications, Skills and Experience
- Strong interpersonal and communication skills, with confidence in engaging diverse community groups face-to-face and online.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Proven ability to write clearly and inclusively for a range of audiences.
- Ability to work flexibly, including occasional evenings or weekends for community events.
- Collaborative mindset and ability to work effectively within a team environment.
- Ideally you will have
- Experience in community engagement or stakeholder relations within a large organisation.
- Experience in coordinating events or community activities.
- Knowledge of digital and social media tools for community communication and engagement.
- Understanding of local community issues and sensitivities related to large infrastructure projects.
About us
There's something so special about working at the world’s most iconic airport.
Its sights.
Its sounds.
Its constant air of excitement.
Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.
A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us.
And inspires everyone to deliver on our ambitious plans.
Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too.
Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined.
Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future.
As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.
With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work.
And of course, we’ll provide varied learning and development opportunities too.
Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow .
Working arrangements vary from team to team and will be confirmed during the recruitment process.
You’ll need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all.
We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day.
Heathrow is an accessible place to work.
With five diversity networks, we champion inclusivity and celebrate individuality.
- Take the next step
- Join Heathrow and discover unlimited opportunities to make a difference
- #J-18808-Ljbffr
Community Engagement Co-ordinator employer: Heathrow Airport Limited
Heathrow is an exceptional employer, offering a dynamic work environment where creativity and collaboration thrive. As an Events Manager, you will benefit from a supportive culture that prioritises employee growth and development, alongside a commitment to delivering impactful events that connect colleagues to our vision. With a focus on innovation and engagement, working at Heathrow provides unique opportunities to shape memorable experiences in one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Community Engagement Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heathrow Airport Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heathrow Airport Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Engagement Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heathrow Airport Limited:Your cover letter is your chance to shine! Tell us why you want to work at Heathrow Airport Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heathrow Airport Limited!
How to prepare for a job interview at Heathrow Airport Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
