At a Glance
- Tasks: Lead digital transformation and optimise People systems for a world-class airport.
- Company: Heathrow, the world's most iconic airport, offering unique career opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Join a diverse team and enjoy flexible hybrid working arrangements.
- Why this job: Shape the future of aviation while making a real impact on people's experiences.
- Qualifications: Experience in HR systems and digital transformation, with strong stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
Heathrow is on a flight to extraordinary and requires modern, digital and connected systems and processes to power a winning team, extraordinary experiences and underlying core business processes that are efficient, effective and scalable. Its core people processes are centred in the Oracle cloud platform with additional specialist systems and processes across the colleague journey. Delivering digital transformation and enabling the data and insight to make its critical business decisions.
The purpose for this role is to continually and digitally transform, optimise and maintain the People products, systems, interfaces and processes of the Hire to Retire process. These core processes are business critical and enable Heathrow to operate effectively and be fit for the future.
Working closely with Business and Policy Owners, technical teams, project delivery partners and our Services teams in Glasgow, you will act as the bridge between business requirements and technology solutions. As part of the Business Services function, you will be part of the leadership team helping ensure that People, Finance and Procurement systems and processes are aligned, integrated and deliver maximum business value.
You will also ensure that all solutions operate within established governance, compliance, risk and data protection frameworks, safeguarding the integrity, security and effective use of Heathrow's data. This is a highly influential role, offering the opportunity to shape the strategic roadmap for Heathrow's corporate systems, drive transformational change and ensure our processes, technology and people capabilities continue to evolve to meet the needs of the business both now and in the future.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Our rewards include competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including:
- Managing Revenue
- Procurement
- Project and Asset Management
- Finance Processes
- People Processes
Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.
This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.
Significant experience leading HR systems, digital transformation or business change programmes, with a proven track record of delivering cloud-based HCM solutions.
Strong knowledge of end-to-end People processes, including Talent Acquisition, Learning, Talent Management, Employee Relations, Payroll and Reward.
Experience leading agile, cross-functional teams and delivering change in complex, fast-paced environments.
Excellent stakeholder management, communication and influencing skills, with the ability to build strong relationships and drive successful adoption of change.
Strong understanding of digital technologies, data governance, risk management, compliance and data protection requirements.
Experience working with Oracle Cloud applications, particularly HCM, with knowledge of ERP and EPM platforms advantageous.
A collaborative, benefits-focused approach, with the ability to identify opportunities for improvement, lead through change and deliver measurable business value.
Develop and maintain the strategic roadmap for People systems and processes, ensuring they remain modern, scalable and aligned to Heathrow's future business needs.
Lead cross-functional teams to deliver system enhancements, transformation initiatives and continuous improvements across the Hire to Retire lifecycle.
Collaborate with business stakeholders, technology teams, service providers and operational teams to prioritise and implement change that delivers measurable business value.
Build and deliver project plans, securing stakeholder engagement, managing risks and driving successful adoption of new systems, processes and ways of working.
Influence and leverage product roadmaps from key technology partners, including Oracle, whilst actively participating in customer communities and industry forums.
Lead internal specialists and third-party consultants to support system development, maintenance, optimisation and transformation activities.
Ensure systems, processes and controls comply with governance, audit, risk management and data protection requirements, maintaining robust documentation and change controls.
Champion Heathrow's digital future by driving data and systems integration, identifying opportunities for innovation and working with Service Delivery teams to strengthen business continuity and operational resilience.
Systems & Process Owner – People Services in London employer: Heathrow Airport Holdings
Heathrow Airport is an exceptional employer, offering a vibrant work environment filled with diverse opportunities and a commitment to employee growth. With competitive salaries, generous benefits, and a strong focus on inclusivity and sustainability, you'll thrive in a culture that values your contributions and supports your ambitions. Join us at the world's most iconic airport, where every day brings new experiences and the chance to make a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Process Owner – People Services in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Heathrow Airport Holdings!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Heathrow Airport Holdings.
We think you need these skills to ace Systems & Process Owner – People Services in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Heathrow Airport Holdings. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Heathrow Airport Holdings and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Heathrow Airport Holdings. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Heathrow Airport Holdings's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Heathrow Airport Holdings
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Heathrow Airport Holdings.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Heathrow Airport Holdings will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Heathrow Airport Holdings and how you would contribute to adapting HR strategies.
