Senior Manager- Crisis Management in London

Job-ID: 6000Category: Project ManagementLocation: London, United KingdomSchedule: Full timePosted: 2026-10-13Closes: 2026-10-20Contract Type: PermanentWorking Pattern: Monday-Friday Business hoursAs a Senior Assurance Manager, you will play a key role in ensuring our strategic decisions are informed by robust evidence, effective assurance, and independent insight. Working within our Quality & Assurance department and reporting to the Head of Quality & Assurance, you’ll lead reviews that provide senior stakeholders with confidence in the delivery readiness of Heathrow’s diverse portfolio of major capital programmes. This position offers an opportunity to influence high-value, high-profile investment decisions and shape assurance practices that strengthen governance across Heathrow and ensure efficient, value-driven project delivery.We welcome applicants from a range of backgrounds, including assurance, programme or project delivery, risk, audit, governance, consulting, operations and regulated industries. QualificationsStrong understanding of governance, risk, programme or project delivery, with the ability to apply assurance principles in complex environments. Strong ability to analyse risks, evaluate controls, and communicate findings effectively to senior audiences.A relevant professional qualification - or equivalent experience gained through assurance, governance, risk, audit, programme delivery or a related discipline such as APM PMQ, PMI PMP, MSP Practitioner, or similar. Excellent interpersonal and stakeholder management skills.Experience in coaching or facilitating governance-related workshops.ResponsibilitiesLead independent assurance reviews for major programmes and projects across Heathrow, providing evidence-based insights to senior governance stakeholders.Oversee delivery of the assurance programme within the Capital Governance Framework, aligning it with risk appetite and governance standards.Provide constructive feedback and recommendations to programme teams to support governance readiness and risk mitigation.Coach and mentor Assurance Managers, promoting a consistent, high-quality assurance approach and professional growth.Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join Heathrow’s Development team and you’ll be part of this, making every journey better for millions each year, now and in the future. We’re the team that’s responsible for our multi-billion pound programmes to successfully transform Heathrow into an extraordinary airport, whilst delivering outstanding value for passengers and airlines. Development covers project management, process improvement, business change, master-planning, infrastructure and our ambitious capital investment programmes. This includes Heathrow Expansion, the UK’s biggest privately funded infrastructure project and flagship for delivering lasting economic growth. It brings together people with the skills to deliver prestigious projects that make a lasting impact, from transforming terminals to making big reductions in our carbon emissions. About the companyThere’s something so special about working at the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities.Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.Join us on that journey and we'll help you achieve your ambitions too. Because there’s no place like Heathrow. Our rewardsWe offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Working LocationOur Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Sustainable Travel to workHeathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. With five diversity networks, we champion inclusivity and celebrate individuality.