Overview
As a Salesforce Architect, you will define and drive the Salesforce architecture and roadmaps to align with Heathrow’s IT strategy. You’ll provide governance, technical leadership, and architectural oversight across a complex, multi-cloud Salesforce landscape. You will influence CRM, Data & AI, and Digital Commerce initiatives with a strong focus on integration, security, governance, and platform quality. This role offers the chance to shape enterprise-scale solutions in a globally iconic environment and contribute to sustainability and digital transformation goals.
Pay / Benefits
- competitive salary
- performance-based annual bonuses
- Share in Success bonus
- generous annual leave
- market-leading pensions
- private health insurance/ wellbeing tools
Responsibilities
- Articulate and implement the Salesforce architecture and roadmaps to support business priorities
- Provide governance, advisory leadership, and technical authority across HAL IT teams and partner networks
- Own and govern Salesforce architecture, setting standards and guiding delivery teams
- Design and govern integration patterns, security, resiliency, and observability across platforms
- Lead technical decision-making in Apex, LWC, data, security, and DevOps, driving continuous improvement and debt reduction
- Support end-to-end architecture for CRM, Data & AI, and Digital Commerce initiatives, including complex multi-cloud scenarios
- Communicate architectures and roadmaps effectively to stakeholders with clear, actionable outputs
- Ensure platform quality and alignment with business goals through architecture governance and best practices
- Advise on modernisation efforts and complex problem solving in collaboration with cross-functional teams
- Manage relationships with HAL IT teams and third-party partners to maintain coherence of IT initiatives
Key requirements
- Proven Salesforce Architect with experience delivering large-scale enterprise programmes and multi-cloud solutions
- Deep expertise in Salesforce Core (Sales Cloud and Service Cloud), including contact centre architectures
- Strong enterprise integration experience and ability to govern complex interfaces and cross-platform solutions
- Hands-on knowledge of Salesforce platform aspects (data modelling, security, performance, Apex, LWC, Flows)
- Experience in DevOps, CI/CD, and SDLC governance with solid stakeholder management and communication skills
- Desirable: knowledge of Salesforce Data Cloud, Agentforce, and AI-driven engagement; Commerce Cloud and omnichannel architectures; Marketing Cloud architectures
- Salesforce Architect certifications (ideally CTA) or active progress toward CTA, with track record of platform modernisation and debt reduction
- stakeholder management
- strong communication
- leadership
- Salesforce Core (Sales Cloud, Service Cloud)
- Apex
- LWC
Salesforce Lead Architect in London employer: Heathrow Airport Holdings
Heathrow Airport is an exceptional employer, offering a dynamic work environment where innovation meets tradition. As an IT Programme Lead, you'll be part of a collaborative team dedicated to shaping the future of aviation technology, with access to extensive learning and development opportunities, competitive salaries, and generous benefits. The airport's unique atmosphere, diverse culture, and commitment to sustainability make it a truly inspiring place to build a rewarding career.
