Planning & Intelligence Manager in London

Join Heathrow as a Planning and Intelligence Manager and play a pivotal role in shaping the efficiency and resilience of our airport operations. This role sits at the heart of our planning function, ensuring that data-driven insights and robust strategies enable smooth passenger journeys and optimal resource allocation. You’ll work closely with operational teams and senior stakeholders to anticipate challenges, resolve capacity issues, and deliver plans that keep Heathrow running seamlessly every day.

As part of a collaborative team, you’ll lead initiatives that turn complex data into actionable plans, balancing operational needs with commercial priorities. Success in this role means creating solutions that improve performance, enhance passenger experience, and support Heathrow’s long-term growth ambitions.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

Our rewards include competitive salaries and excellent benefits that will support you now and in the future. We offer performance-based annual bonuses, generous annual leave allowances, market-leading pensions, family friendly policies, access to private health insurance, and a wide range of wellbeing tools. We’ll support you to be at your best inside and outside work, providing varied learning and development opportunities too.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger. Heathrow is an accessible place to work, championing inclusivity and celebrating individuality.

In Operational Planning, our goal is to give passengers the best airport service in the world, in an environment where change is constant. Join us and you’ll become part of an exciting and fast-paced team that keeps the airport running smoothly. Whether it's using data and strategy to predict and plan for events, responding to unexpected disruptions, or working closely with Airport Operations Control and airlines to optimise flight schedules and reduce delays, you’ll make a real difference to the experience of countless passengers.

Together, we’re responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It’s about understanding our capacity and making best use of it. And about evaluating our performance every day, so we can continuously improve. Every day will test your skills and give you the opportunity to make your mark at one of the busiest airports in the world.

Proven experience:

• Operational planning, resource management, or data-driven decision-making in a complex environment.
• Strong analytical skills with the ability to interpret and present data clearly to diverse audiences.
• Excellent stakeholder management and communication skills, including the ability to influence and challenge constructively.
• Ability to lead initiatives and work collaboratively across multiple teams and functions.
• Solution focused problem solver with a logical approach, able to manage complexity, anticipate risks, and identify practical solutions using sound judgement and initiative.
• Ability to conduct data analysis and present insights effectively using Excel or other analytical tools.

Ideal Skills:

• Experience in aviation or transport industry planning.
• Knowledge of capacity management.
• Familiarity with continuous improvement methodologies.