L&D Digital Content Manager in London

Join Heathrow’s Future Skills team and help shape the future of learning. We are on a mission to equip our people with the skills needed for a safe, inclusive, and future-ready workforce that supports exceptional journeys for passengers and partners.

In this role, you will design and deliver high-quality digital learning content using innovative and user-focused approaches. You will work at the heart of Heathrow’s digital learning transformation, creating solutions that are scalable, engaging and aligned with brand and accessibility standards. Success in this role means delivering impactful learning, supporting collaboration and driving operational excellence across the business.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

Our rewards include competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.

Working Location: Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work: Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities: As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.

We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.

Proven experience in creating digital content for learning or similar environments. Ability to produce multimedia content including video, graphics, and interactive resources. Technical proficiency with Adobe Creative Suite, Canva, and AI-driven design tools. Understanding of accessibility, brand design, and digital learning best practice. Excellent communication and strong stakeholder engagement skills. Highly organised with the ability to manage multiple projects simultaneously.

Ideally, you'll also have: Experience with eLearning authoring tools such as Evolve and Articulate. Familiarity with agile methodologies and human-centred design. Working knowledge of SharePoint portal design and content strategy.

Designing and producing high-quality digital learning content that aligns with Heathrow’s strategic priorities and accessibility standards. Developing and implementing eLearning modules and digital resources that engage and support learner needs. Creating performance aids and multimedia content that enhance workplace effectiveness. Collaborating with Talent & Learning Managers and external partners to deliver innovative digital learning solutions. Contributing digital expertise to sprint-based projects and co-creating targeted learning campaigns. Championing digital learning innovation and ensuring all outputs reflect Heathrow’s tone and design standards.