At a Glance
- Tasks: Ensure safe operations at Heathrow, assisting passengers and managing platform areas.
- Company: Heathrow Airport, the world's most iconic airport with endless opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Diverse and inclusive workplace with excellent career growth and learning opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences for travellers from around the globe.
- Qualifications: Experience in premium customer service and strong communication skills required.
The predicted salary is between 22950 - 28050 £ per year.
You will maintain the safe and secure operation of the station during both normal and emergency situations by following operational procedures and responding effectively. There’s something so special about working at the world’s most iconic airport. Its sights, sounds, and constant air of excitement make Heathrow an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too.
Supporting you to learn, encouraging you to be yourself, and backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards:
- Competitive salaries and excellent benefits that will support you now and in the future.
- Performance-based annual bonuses and longer-term Share in Success Bonus plans.
- Generous annual leave allowances and market-leading pensions.
- Family-friendly policies, access to private health insurance, and a wide range of wellbeing tools.
- Varied learning and development opportunities.
This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
Sustainable Travel to work: Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities: As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
Heathrow is a city within a city. You’ll be part of a Customer team that drives our profitability across everything from retail, property, and airport transport, through to passenger services, forecasting, and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce, and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
Key Responsibilities:
- Positive attitude to safety, security, and customer experience.
- Flexible working regime.
- Experience of working in a premium customer service environment.
- Trained and qualified in Heathrow Rail Operating and safety procedures.
- Good communication skills; can effectively communicate with customers and colleagues.
- You must pass a Rail Safety medical assessment.
- Manage the platform concourse areas and gate line during normal and disrupted operations.
- Be safe and comply with all company procedural rules and regulations including health and safety.
- Assist customers with reduced mobility, pushchairs, and awkward luggage on platform and through the station.
- Knowledge of train operators, products, and Heathrow Airport.
- Report any assets that are unserviceable to support the reintroduction back into service as soon as possible.
- Responsible for specific tasks within the emergency procedures for station evacuation to keep everyone safe.
This is a full-time position.
Customer Host in London employer: Heathrow Airport Holdings
Heathrow Airport is an exceptional employer, offering a vibrant work environment filled with diverse opportunities and a commitment to employee growth. With competitive salaries, generous benefits, and a strong focus on inclusivity and sustainability, you'll thrive in a culture that values your contributions and supports your ambitions. Join us at the world's most iconic airport, where every day brings new experiences and the chance to make a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Heathrow Airport Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Heathrow Airport Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Host in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Heathrow Airport Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Heathrow Airport Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Heathrow Airport Holdings!
How to prepare for a job interview at Heathrow Airport Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
