Reward Delivery Specialist in Glasgow

The Reward Delivery Specialist is responsible for delivering an accurate, efficient, and customer-focused reward and payroll administration service. The role supports colleagues, managers, Payroll, and HR stakeholders by managing reward and pay-related activities, ensuring payroll data integrity, administering family-friendly leave processes, and supporting annual reward programmes.

The postholder is accountable for ensuring colleagues receive the correct pay, benefits, and statutory entitlements while maintaining compliance with company policies, employment legislation, and payroll governance requirements. Working collaboratively across HR, Payroll, and the wider business, the role contributes to a high-quality service through effective query resolution, accurate calculations, strong stakeholder support, and continuous process improvement.

Whilst working as part of a team, the role holder will take ownership of their own work allocation, managing their time effectively, re-prioritising when necessary, to ensure all service delivery targets are met. They will lead on the more complex delivery and grow relationships with key internal stakeholders. Throughout, they will drive service quality through understanding and delivering against expectations, meeting objectives, effectively prioritising, and initiating continuous improvement.

Working location: Your contractual place of work will be the Heathrow Business Services Centre in Glasgow so you'll need to be based in the UK and within a commutable distance to work. We also have some hybrid roles with a working approach which offers the opportunity for colleagues to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process.

Equal Opportunities: As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.

Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including:

• Managing Revenue
• Procurement
• Project and Asset Management
• Finance Processes
• People Processes

Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence. There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.

This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.

Strong attention to detail and accuracy when handling data and processes. Proficiency in Microsoft Excel, including formulas, pivot tables, and data validation. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Excellent communication skills for liaising with internal teams and external partners. Understanding of confidentiality and data protection requirements.

Ideally, you'll also have:

• Experience in HR, payroll, or reward administration.
• Familiarity with HR systems and reporting tools.
• Knowledge of UK employment legislation related to pay and benefits.
• Administration of reward processes, including payroll inputs, benefits enrolment, and related data updates.
• Validating and reconciling data to ensure accuracy in all reward transactions and reports.
• Producing and maintaining Excel-based reports and templates to support reward activities and audits.
• Collaborating with HR, Finance, and external providers to resolve queries and ensure smooth process delivery.
• Supporting the implementation of process improvements and system enhancements within the reward function.
• Ensuring compliance with internal policies and external regulations in all reward activities.

Full time