Hi-Lift Driver & Operative

Including weekends and bank holidays as rostered.

HOURLY PAY RATE:

ROLE OVERVIEW AND PURPOSE

You will be required to drive airside and safely operate the Hi-Lift Ambulance vehicle during passenger transfer operations at London Heathrow Airport.

The role consists of two key functions:

• Fixed rostered shifts providing a rapid response service to medical emergencies and urgent passenger assistance requests on board aircraft and within the airport environment.
• Additional ad-hoc shifts supporting pre-planned stretcher passenger transfers between aircraft and terminal facilities.

This position will involve operating specialist Hi-Lift Ambulance vehicles, assisting passengers requiring medical assistance, and undertaking manual handling activities.

Working as part of the team, you will deliver a safe, professional and compassionate service to airlines, airport stakeholders, healthcare providers and passengers.

KEY RESPONSIBILITIES

• Respond to on-board aircraft medical emergencies and urgent passenger assistance requests.
• Safely operate Hi-Lift Ambulance vehicles in accordance with Heathrow Airport regulations and company procedures.
• Ensure all health and safety requirements are in place before positioning the Hi-Lift vehicle against an aircraft.
• Assist with the safe boarding and disembarkation of passengers requiring medical assistance.
• Support the transfer of stretcher passengers, accompanying relatives and medical escort teams.
• Work closely with fellow Hi-Lift Drivers, Team Leaders, airlines, handling agents and airport stakeholders.
• Ensure the Hi-Lift vehicle departs aircraft stands safely and in a serviceable condition.
• Conduct daily vehicle safety inspections and report defects promptly.
• Complete operational records and documentation accurately.
• Report incidents, hazards, near misses and equipment defects in accordance with company procedures.
• Maintain the highest standards of professionalism, customer care and passenger dignity at all times.

REQUIRED SKILLS AND EXPERIENCE

• You must be able to understand the English language to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties.
• Self-motivated and reliable with a conscientious approach to the safety and security aspects of your role.
• Flexible approach to work and able to work efficiently and thoroughly with minimal supervision.
• Able to cope with a pressured operational environment.
• Excellent team player.
• Professional and courteous approach towards passengers, airline staff and airport stakeholders.
• A current, valid, full clean UK Driving Licence with D1 entitlement.
• Previous airside driving experience.
• Knowledge of Heathrow Airport operations.
• Familiarity with airline ground handling operations.
• Ability to obtain and maintain a Heathrow Airport Airside Driving Permit.
• Ability to work rotating shifts between 05:00-14:00 and 14:00-23:00.
• Good verbal and written communication skills.
• Reliable attendance and punctuality.
• Ability to undertake manual handling activities safely.
• Professional and customer-focused approach.
• Self-motivated and reliable with a conscientious approach to safety and security.
• Excellent team player.
• Ability to work efficiently and thoroughly with minimal supervision.
• Ability to cope within a pressured operational environment.
• Previous experience operating ambulances, PSVs, Hi-Lift vehicles or other specialist vehicles.
• Experience working within aviation, healthcare, patient transport or airport operations.
• Previous experience assisting passengers with reduced mobility or stretcher patients.

WHAT WE OFFER

• £17.00 per hour.
• Full Heathrow Airside Driver Permit training.
• Full Hi-Lift Ambulance vehicle training.
• Company pension scheme.
• Uniform provided.
• Ongoing training and development.
• Career progression opportunities within SATS UK Group.
• Employee Assistance Programme.
• The opportunity to work within Heathrow Airport’s specialist passenger assistance and aircraft medical response operation.

ABOUT SATS UK GROUP

SATS UK Group provides specialist airport medical services, passenger assistance and aviation healthcare support across the United Kingdom.

Operating at Heathrow Airport, our Hi-Lift Ambulance Service supports airlines, airports and healthcare providers by delivering safe, professional and compassionate assistance to passengers requiring medical support, emergency assistance or stretcher transportation.

If you have the experience, professionalism and commitment to safety required to operate within one of the world’s busiest airports, we would like to hear from you.