At a Glance
- Tasks: Lead a dynamic team in delivering top-notch catering and hospitality services.
- Company: Join a vibrant hospitality company focused on quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for food.
The predicted salary is between 27450 - 33550 £ per year.
As an Assistant Service Manager, you will support the General Manager in delivering a professional, high-quality catering and hospitality service that consistently meets both client expectations and company standards.
This is a hands-on leadership role where you will be responsible for the day-to-day management of operations, ensuring exceptional customer service, team engagement, operational efficiency, and compliance with all food safety, health & safety, and environmental requirements.
Key responsibilities include
- Providing leadership, guidance, training, and performance management for team members.
- Scheduling staff and ensuring appropriate staffing levels are maintained.
- Conducting regular supervisor meetings to communicate objectives, standards, company updates, and client requirements.
- Supporting the development and continuous improvement of services within the location.
- Delivering outstanding customer service and ensuring customer expectations are consistently exceeded.
- Managing customer feedback, requests, and complaints professionally and effectively.
- Ensuring all food and beverage offerings are presented and served in line with company standards.
- Identifying and implementing operational improvements to enhance efficiency and service quality.
- Supporting the achievement of agreed financial and commercial targets.
- Assisting with recruitment and onboarding of suitably skilled team members.
- Motivating teams and leading by example.
- Acting as deputy for the General Manager when required.
- Managing payroll processes and ensuring team members are paid accurately and on time.
- Ordering food, beverages, equipment, and non-food consumables.
- Conducting weekly stock takes and maintaining effective stock control.
- Updating Standard Operating Procedures (SOPs) as required.
- Ensuring the operation remains audit-ready and compliant with all statutory requirements.
- Supporting food safety and health & safety risk assessments and maintaining high hygiene standards
We are looking for an enthusiastic and experienced hospitality professional who is passionate about food, customer service, and team development. You will have:
Skills & Experience
- A good standard of secondary education.
- Previous hospitality and/or catering experience.
- Intermediate Food Hygiene Certificate (or higher).
- Previous supervisory or management experience.
- A genuine passion for food quality and customer service.
- Strong leadership, coaching, and influencing skills.
- Knowledge & Competencies
- Proficiency in Microsoft Office applications, including Outlook, Share Point, One Drive, and Forms.
- Excellent organisational and planning abilities.
- Strong analytical and problem-solving skills.
- Good negotiation and communication skills.
- Ability to work independently and use initiative.
- Financial and commercial awareness.
- Effective time-management skills.
- Personal Attributes
- Positive attitude with a willingness to learn and develop.
- Honest, trustworthy, and professional.
- Strong team player.
- Adaptable and flexible in a changing environment.
- Respectful and culturally aware.
- Strong work ethic and commitment to high standards.
- Ability to remain calm, tactful, and persuasive in challenging situations.
Assistant Service Manager in Reading employer: Heathrow Academy
MGroup Transport (Aviation) is an exceptional employer that prioritises safety, compliance, and value in delivering aviation civils projects. With a strong commitment to employee growth, we offer extensive training and development opportunities, fostering a collaborative work culture that encourages innovation and best practices. Located in a dynamic sector, our team enjoys the unique advantage of working on impactful projects that shape the future of airport infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heathrow Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heathrow Academy
Don't be shy about reaching out to Heathrow Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Service Manager in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heathrow Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heathrow Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
