At a Glance
- Tasks: Manage customer calls, schedule jobs, and handle general office administration.
- Company: Join a dynamic team focused on delivering top-notch service to domestic and commercial clients.
- Benefits: Enjoy a stable full-time position with a supportive work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Computer literacy and experience with MS Office are essential; strong communication skills are a must.
- Other info: Work Monday to Friday, 8am-5pm, in a role that keeps you engaged and organized.
The predicted salary is between 28800 - 43200 £ per year.
FULL-TIME OFFICE BASED Permanent position Responsibilities * Answering inbound and making outbound customer calls for scheduling jobs for our domestic and commercial customers * Scheduling and general organisation of engineers using our company scheduling database * Raising purchase orders with suppliers * Tracking orders and arrival of replacement parts in line with engineer schedules to ensure smooth operation * Actioning incoming enquiries from customers * General administration duties within the office inclusive of emails, filing, document creating Experience * Must be computer literate * Must have experience with MS Outlook and MS Office including Excel * Must have the ability to multi-task * Able to work under pressure * Excellent organisational and time-management skills * Excellent communication skills * Excellent telephone manner and ideally have experience dealing with customers and/or suppliers on the telephone * Be reliable and punctual * Must have a drivers licence Monday-Friday 8am-5pm…
Helpdesk Administrator employer: Heathlands M&E Group Ltd
Contact Detail:
Heathlands M&E Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with common helpdesk software and tools. Since you'll be using a scheduling database, having a good grasp of similar systems can give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different customer scenarios with a friend can help you feel more confident and prepared for real calls.
✨Tip Number 3
Brush up on your organizational skills by creating a mock schedule or task list. This will not only help you manage your time better but also demonstrate your ability to multi-task effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasize your skills with MS Office and any previous roles that required multitasking and organization.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Helpdesk Administrator role. Mention specific experiences that demonstrate your ability to handle customer inquiries and manage schedules.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Outlook and Excel. Provide examples of how you've used these tools in past roles to improve efficiency or organization.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Heathlands M&E Group Ltd
✨Show Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and tone.
✨Highlight Your Organizational Abilities
Discuss specific examples from your past experiences where you successfully managed multiple tasks or schedules. This will showcase your organizational skills and ability to work under pressure.
✨Familiarize Yourself with MS Office
Make sure you are comfortable using MS Outlook and Excel, as these tools are essential for the job. You might be asked about your experience with these programs, so be ready to discuss how you've used them in previous roles.
✨Prepare for Customer Interaction Scenarios
Since the position involves dealing with customers and suppliers, think of scenarios where you handled difficult calls or resolved issues. Be ready to share these experiences to demonstrate your telephone manner and problem-solving skills.