At a Glance
- Tasks: Drive growth for premium beauty brands with major UK retailers.
- Company: Heathcote & Ivory, a leading creator of fragrance-led lifestyle products.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Other info: Fast-paced, founder-led company with a focus on innovation and collaboration.
- Why this job: Shape the future of beauty retail and build impactful partnerships.
- Qualifications: 3+ years in beauty retail management and strong analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
WHO WE ARE: Established in London in 2000, Heathcote & Ivory has grown over the last twenty years into a leading creator of fragrance-led bath, body, wellness and lifestyle products, as well as design-led gifting collections. Our reputation is built on quality, innovation and strong brand partnerships in the premium beauty and lifestyle space. Our brand portfolio includes Heathcote & Ivory, William Morris at Home, Heath, C.Atherley, Bronnley, Cath Kidston and Sara Miller. We supply major premium retailers across the UK and have an international footprint in over 35 countries, reflecting our ongoing focus on growth, market leadership and long-term collaboration with our retail partners.
OVERVIEW: We are seeking an experienced National Account Manager to grow Heathcote & Ivory’s beautifully crafted, British-designed bath, body and gifting brands across key UK retailers, including Boots, Sainsbury’s, Waitrose and John Lewis. You will shape account strategy, manage in-year performance and build long-term, collaborative retail partnerships to maximise growth, profitability and brand visibility.
KEY RESPONSIBILITIES:
- Own full P&L responsibility for your retailers
- Shape and deliver joint business plans that drive topline growth and elevate brand presence in store and online.
- Forecast and manage monthly sales, promotional calendars and retail marketing activity.
- Work closely with NPD, Logistics and Operations to ensure timely product launches and campaigns.
- Use sales and sell-through data to fine-tune stock, assortment and promotional investment.
- Be the go-to contact for buyers and retail partners, nurturing relationships and unlocking new opportunities.
- Regular analysis and reporting to build forecasts, ensure stock availability and review margins.
- Regularly review sales data and sell-through to optimise stock, assortment, and promotional ROI.
- Main contact for buyers and retail partners, nurturing relationships and unlocking new opportunities.
Experience Required:
- 3+ years of experience managing UK beauty retailers, ideally including Boots, Waitrose, John Lewis etc.
- Strong analytical and negotiation skills with proven ability to drive revenue growth.
- Excellent relationship-building and communication skills.
- Thrives in a fast-paced founder owned environment.
- Experience of, and passion for, the beauty or personal care industry.
National Account Manager (Beauty & Gifting) in Slough employer: Heathcote & Ivory
Heathcote & Ivory is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation in the beauty and gifting sector. With a strong emphasis on employee growth, you will have the opportunity to shape account strategies and build lasting partnerships with major UK retailers, all while being part of a collaborative team that values quality and excellence. Located in London, our company culture promotes a balance of professional development and personal well-being, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager (Beauty & Gifting) in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Heathcote & Ivory, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Heathcote & Ivory!
We think you need these skills to ace National Account Manager (Beauty & Gifting) in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Heathcote & Ivory, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Heathcote & Ivory and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Heathcote & Ivory that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Heathcote & Ivory
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
