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- Tasks: Manage customer orders and shipping logistics in a fast-paced environment.
- Company: Join Heat Trace Limited, a global leader in electric heat tracing systems.
- Benefits: Enjoy a competitive salary, pension scheme, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Experience in customer service or logistics, with strong multitasking and communication skills.
- Other info: Great opportunities for training and personal development in a supportive workplace.
The predicted salary is between 22000 - 26000 £ per year.
Location: Helsby, Frodsham, WA6 0DJ
Salary: £26,000 - £30,000 per annum
Job Type: Full time, Permanent
Hours: 38 hours per week: Monday to Thursday 07:30 - 16:00hrs, Friday 07:30 - 12:50hrs
About Heat Trace Limited:
Heat Trace Limited is a global leader in the design, manufacture, and supply of electric heat tracing systems. With a strong commitment to innovation, quality, and customer satisfaction, we serve a wide range of industries including oil & gas, chemical, power generation, and infrastructure.
About the Role:
This position combines both customer service and shipping responsibilities within a busy, fast-moving department within a manufacturing company. The role ensures orders are processed accurately, quotes are prepared efficiently, deliveries run smoothly, and customers receive a consistently high level of service. It requires strong multitasking skills, excellent attention to detail, and the ability to work both independently and as part of a team.
Experience with an ERP and/or CRM system is essential. The successful candidate should have either a background in customer service or experience with shipping formalities. Effective and confident communication with internal teams, as well as with overseas customers, suppliers, and carriers, is a key part of the role. The position involves switching between customer service and logistics tasks based on operational priorities while maintaining a high standard of accuracy and service.
Key Responsibilities
- Customer Service:
- Process customer orders accurately and efficiently.
- Prepare and issue customer quotations.
- Respond to customer enquiries by phone and email in line with business requirements.
- Provide updates on order status, lead times, and delivery schedules.
- Maintain accurate customer records and order information within the ERP/CRM system.
- Shipping & Logistics:
- Arrange domestic and international shipments, including export and import processes.
- Prepare shipping documentation such as commercial invoices, packing lists, and export declarations.
- Ensure compliance with shipping regulations and customer requirements.
- Track shipments and proactively resolve delays or discrepancies.
- Liaise with freight forwarders, carriers, and suppliers to arrange collections and deliveries.
- Support the despatch team with information needed for accurate order fulfilment.
- Cross-Functional Collaboration:
- Work closely with necessary internal teams / departments to ensure smooth and efficient order flow.
- Communicate clearly with overseas customers and suppliers regarding order and shipping requirements, documentation, and schedules.
- Support continuous improvement initiatives within customer service and logistics.
About you:
Skills & Experience:
- Essential:
- Strong multitasking ability and organisational skills.
- Excellent attention to detail and accuracy.
- Confident communicator with clear written and verbal communication skills.
- Ability to work independently and collaboratively within a team.
- Background in customer service or shipping/logistics (one or the other essential).
- Experience with ERP, CRM, or quoting systems (e.g., Epicor, OpenCRM).
- Desirable:
- Knowledge of export/import documentation and shipping processes.
- Experience working with overseas customers or suppliers.
- Time management skills, prioritise workload.
Personal Attributes:
- Professional, positive, and customer-focused attitude.
- Adaptable and comfortable managing changing priorities.
- Reliable, organised, and committed to delivering high-quality work.
- Ability to remain calm under pressure.
Benefits:
- Pension scheme
- Health Shield scheme
- Group Life Assurance
- Training & Personal Development
- 25 days holiday plus bank holidays (increase with service)
Please Note: No agencies.
Candidates with the experience or relevant job titles of; Logistics Administration, Administrator, Customer Service, Customer Service Administrator, Client Service Executive, Office Administration, Goods In, Goods Out, Transport Admin, Transport Administration, Logistics Coordinator may also be considered for this role.
Logistics and Customer Service Administrator in Frodsham employer: Heat Trace
Contact Detail:
Heat Trace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics and Customer Service Administrator in Frodsham
✨Tip Number 1
Get to know the company inside out! Research Heat Trace Limited and understand their products, values, and the industries they serve. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and suppliers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate that you can handle the fast-paced environment of logistics and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with us at Heat Trace Limited.
We think you need these skills to ace Logistics and Customer Service Administrator in Frodsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at Heat Trace Limited and how your background makes you a perfect fit. Keep it concise but impactful!
Show Off Your Communication Skills: Since effective communication is key for this role, make sure your application reflects your ability to communicate clearly and confidently. We love seeing examples of how you've successfully interacted with customers or teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heat Trace
✨Know the Company Inside Out
Before your interview, take some time to research Heat Trace Limited. Understand their products, services, and the industries they serve. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Multitasking Skills
Since the role requires strong multitasking abilities, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask about the team dynamics or customer interactions to demonstrate your interest in collaboration.
✨Familiarise Yourself with ERP/CRM Systems
Since experience with ERP and CRM systems is essential, brush up on any relevant software you’ve used before. If you have experience with specific systems like Epicor or OpenCRM, be prepared to discuss how you utilised them to enhance customer service or logistics processes.