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- Tasks: Support clients with financial services, ensuring compliance and high-quality service.
- Company: A growing financial services firm with a professional environment.
- Benefits: Competitive salary, career development, and a supportive team.
- Why this job: Join a dynamic team and make a real difference in clients' financial journeys.
- Qualifications: Experience in client-facing financial roles and strong communication skills.
- Other info: Full-time, office-based role with opportunities for mentoring and growth.
The predicted salary is between 30000 - 30000 £ per year.
A growing financial services firm is seeking a Client Services Executive to join their expanding team. This confidential role has arisen due to business growth and offers an excellent opportunity to develop your career in a busy, professional environment.
Key Responsibilities
- Comply with all relevant FCA regulations, including Financial Services and Markets Act 2000, and adhere to firm procedures covering compliance, Treating Customers Fairly (TCF), financial crime, data security, and ethical standards.
- Ensure all dealings with clients are professional and courteous, maintaining high standards of service.
- Conduct product and market research to support client recommendations.
- Handle the administration of life, investment, and pension products, including submission of online applications, top-ups, and processing paper-based applications.
- Maintain accurate records, trackers, and spreadsheets as required by the Client Services Manager.
- Oversee the management of Annual Reviews and Portfolio Reviews, supporting advisers and review teams where needed.
- Liaise with clients, providers, solicitors, accountants, and lenders via telephone, email, and written correspondence.
- Prepare quotations and supporting documentation for advisers, ensuring accuracy and compliance.
- Maintain a strong understanding of back-office systems, EIM platforms, and investment and pension products, including SIPP and SSAS administration.
- Assist with group scheme renewals, auto-enrolment schemes, and ongoing member servicing.
- Provide training or mentoring to junior or apprentice staff as directed.
Candidate Requirements
- Experience in a client-facing financial services role, ideally within IFA or regulated financial services.
- Strong attention to detail and commitment to compliance and ethical standards.
- Excellent organisational and communication skills.
- Proactive, professional, and able to work effectively within a team.
This is a full-time, office-based role. Competitive salary dependent on experience.
Client Services Executive in Wolverhampton employer: Heat Recruitment
Contact Detail:
Heat Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Client Services Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and compliance standards. Show that you’re not just a candidate, but someone who understands the industry and is ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and other professionals, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and land that dream job. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Client Services Executive in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Executive role. Highlight your experience in client-facing financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Heat Recruitment
✨Know Your Regulations
Familiarise yourself with the FCA regulations and the Financial Services and Markets Act 2000. Being able to discuss these during your interview will show that you understand the importance of compliance in the financial services sector.
✨Showcase Your Client Interaction Skills
Prepare examples of how you've maintained professionalism and courtesy in client interactions. Highlighting your experience in a client-facing role will demonstrate your ability to uphold high service standards.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage records, trackers, and spreadsheets. Providing specific examples of your organisational methods will illustrate your attention to detail and commitment to accuracy.
✨Research the Company and Products
Before the interview, conduct thorough research on the company’s services, especially their investment and pension products. This knowledge will allow you to ask insightful questions and show your genuine interest in the role.
